Assisting in the smooth running of the contact centre; taking customer reservations predominantly via the phone and over the web for our holidays. This is a great opportunity to join a successful team delivering exceptional customer service.
Duties include:
- Answering incoming calls from customers wishing to book or enquire about Alfa holidays and hotels
- Taking balance payments for customer holidays
We'd love to hear from you if you're friendly, reliable, and have a passion for delivering exceptional customer service.
Whilst no formal qualifications are required for the role, you will need to:
- Be confident in your ability to convert general enquiries into sales
- Provide excellent levels of customer service
- Have the ability to work under pressure, whilst maintaining a patient, helpful and friendly manner with customers when taking calls
- Be a confident communicator with an excellent telephone manner
- Have strong attention to detail
- Have experience with Microsoft Office packages
At the Alfa Holiday Group, you'll be part of a business owned by its employees, where your contribution matters.
Our benefits include:
Twice-yearly employee-owner dividend payments - approximately £1,500 in total last year on a full-time-equivalent basis, subject to eligibility and business performance, The Alfa Holiday Group is an established coach holiday and hotel business, with brands including Alfa Hotels and Alfa Coaches. We own and operate 25 hotels in some of the UK's most popular seaside destinations and have a team of more than 1,000 employee owners.
13 hours per week | Equivalent hourly rate of £14.35
Looking for a part-time role with great employee benefits?
Join the Alfa Holiday Group as a Contact Centre Advisor and help our guests in booking high-quality, memorable holidays. As part of our employee-owned business, you'll be a valued member of the team, with access to benefits including holiday discounts and a share in our success.
Hours of work:
- Saturday - 7.5 hours from 9am to 5:00pm
- Sunday - 5.5 hours from 10am to 4pm
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Contact Centre Advisor in Leyland employer: The Alfa Holiday Group
Alfa Holiday Group is an exceptional employer, offering a supportive and engaging work environment at the Cumberland Hotel in Scarborough. As an employee-owned company, we prioritise our team members' growth and well-being, providing competitive benefits such as bi-annual tax-free dividends, funding for training, and job security that comes from our unique ownership structure. Join us to be part of a dedicated team that values respect, development, and delivering memorable experiences for our guests.
