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- Tasks: Welcome guests, assist with luggage, and provide information about hotel facilities.
- Company: Great Fosters Hotel, a stunning 5 AA Star venue in beautiful gardens.
- Benefits: Earn up to £14.24 per hour, enjoy free parking, and receive a uniform.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be the friendly face that creates memorable experiences for guests.
- Qualifications: Excellent communication skills and a warm, welcoming personality.
The predicted salary is between 11 - 14 £ per hour.
Compensation: Up to £14.24 per hour including holiday pay + monthly service charge payment. Age related pay applies to this role. Variable monthly service charge payment based on hours of work. Free parking onsite / Uniform provided.
About the Hotel: Great Fosters Hotel is a 5 AA Star Grade 1 listed building set in 50 acres of gardens and parkland in Egham, Surrey. The hotel and adjoining properties offer 56 rooms, award‑winning dining, and a range of meeting and private dining spaces.
The Role: A smart and friendly individual who is skilled at welcoming all arriving and departing guests at the main hotel entrance. You will be the first and last point of contact for guests, contributing significantly to their overall experience. Cover a variety of shifts between 7 am and 11 pm, including weekends.
- Welcome guests on arrival and introduce them to the hotel receptionist using their name.
- Assist arriving and departing guests with luggage.
- Show guests around the hotel before directing them to their rooms.
- Guide guests to the Hotel Reception or to Restaurants/Lounge/Function rooms for non‑resident guests or those attending events.
- Answer guest queries.
- Provide information on hotel facilities to help guests maximise their stay.
- Arrange transportation, such as taxis, trains, car rentals, and theatre tickets, based on guest requests.
- Check arrivals for returning and VIP guests, acknowledging and recognising them.
- Assist the Hotel Receptionist with reception duties.
Requirements:
- Excellent standard of personal appearance.
- Presence as a host at the main entrance.
- Excellent verbal communication – confident yet relaxed and friendly.
- Bright, warm, and friendly disposition.
- Genuine desire to serve guests for business, pleasure or special occasions.
- Ability to work shifts and weekend days as outlined.
- Own transport to enable shift work outside of public transport hours.
Casual Concierge in Surrey employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Concierge in Surrey
✨Tip Number 1
Make sure to showcase your personality during the interview! As a Casual Concierge, being friendly and approachable is key. We want to see that warm disposition shine through when you meet us.
✨Tip Number 2
Do your homework on Great Fosters Hotel! Knowing about our facilities and services will help you answer guest queries confidently. Plus, it shows us you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Being able to engage with guests in a relaxed yet confident manner is crucial. We recommend role-playing common scenarios with friends or family to get comfortable.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications come directly from candidates who are excited about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Casual Concierge in Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you can bring that bright disposition to our guests at Great Fosters Hotel!
Tailor Your Application: Make sure to tailor your application to the role of Casual Concierge. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your excellent communication skills!
Be Professional Yet Approachable: While we love a casual vibe, remember to maintain a professional tone in your written application. Balance is key – be friendly but also show us you’re serious about providing top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Alexander Hotel Collection
✨Dress to Impress
Make sure you look the part! As a Casual Concierge, your appearance is key. Opt for smart attire that reflects the hotel's high standards. A polished look will show that you take the role seriously and are ready to represent the hotel.
✨Know the Hotel Inside Out
Familiarise yourself with Great Fosters Hotel's facilities and services. Be prepared to answer questions about the hotel, its history, and what makes it special. This knowledge will help you engage with guests and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent verbal communication is crucial, practice speaking clearly and confidently. Role-play common scenarios, like welcoming guests or answering queries. This will help you feel more relaxed and friendly during the actual interview.
✨Show Your Passion for Hospitality
Let your genuine desire to serve guests shine through. Share examples of past experiences where you went above and beyond for customers. This will highlight your warm disposition and commitment to creating memorable experiences for guests.