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- Tasks: Welcome guests and manage bookings at our luxurious Utopia Spa.
- Company: Join the award-winning Alexander House Hotel & Utopia Spa, known for its exceptional service.
- Benefits: Enjoy 4-5 weeks holiday, discounted treatments, and free parking.
- Why this job: Be part of a dedicated team in a stunning spa environment with growth opportunities.
- Qualifications: Excellent presentation, interest in beauty, and good admin skills required.
- Other info: Weekend shifts are essential; enjoy perks for anniversaries and birthdays.
The predicted salary is between 18000 - 25000 £ per year.
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Spa Receptionist
Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD
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SPA RECEPTIONIST (35 hours)
£22,513.40 per annum + monthly service charge payment
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
The award-winning Utopia Spa at Alexander House Hotel is looking for a Spa Receptionists. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.
Join our Front of House team working in our Utopia Spa under the direction of our experienced Spa Management team.
The Role
We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
MAIN DUTIES
- Welcoming guests, residents and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests lunch/tea orders
- Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
- Compiling bills for Spa Guests before departure
- Computer and manual completion of administration duties
- Completing the daily balancing/banking for the spa ready for the accounts team
- Adherence to Mystery Guest Standards criteria throughout the working day
Requirements
- 35hrs , 5 days per week including early (7.30am – 3.00pm), late (12.45pm – 8.15pm) shifts. Please note weekend shifts are part of this role
- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literate and good attention to detail in admin
- Previous beauty knowledge a distinct advantage
- Weekend shifts required
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
#spa #Utopiaspa #reception #beauty #treatments
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Spa Receptionist employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the services and treatments offered at Utopia Spa. Knowing the ins and outs of what they provide will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. A friendly and welcoming attitude is key to making a great first impression on potential employers.
✨Tip Number 3
Network with current or former employees of Alexander House Hotel & Utopia Spa. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your interest in beauty and wellness during any interviews. Highlighting your passion for the industry can set you apart from other candidates and show that you're a great fit for the role.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Spa Receptionist. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine interest in the spa industry and the specific role. Mention any previous experience in customer service or beauty, and explain why you would be a great fit for the Utopia Spa team.
Highlight Relevant Skills: In your CV, emphasise skills such as excellent personal presentation, attention to detail, and computer literacy. If you have any previous experience in a spa or beauty environment, make sure to include that as well.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves administration and guest interaction.
How to prepare for a job interview at The Alexander Hotel Collection
✨Show Your Passion for Spas
Make sure to express your genuine interest in spas and beauty during the interview. Share any personal experiences or knowledge you have about spa treatments, as this will demonstrate your enthusiasm for the role.
✨Highlight Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Be prepared to discuss your previous customer service experience and how you handle inquiries and complaints. Use specific examples to illustrate your ability to create a welcoming atmosphere.
✨Demonstrate Attention to Detail
Since the role involves handling bookings and administrative tasks, it's crucial to showcase your attention to detail. Mention any relevant experience where accuracy was key, and explain how you ensure that all tasks are completed correctly.
✨Prepare for Shift Flexibility
The job requires working various shifts, including weekends. Be ready to discuss your availability and willingness to work flexible hours. This shows that you're committed to meeting the needs of the spa and its guests.
