At a Glance
- Tasks: Welcome guests and ensure a relaxing experience at our luxury Utopia Spa.
- Company: Join the award-winning Rowhill Grange Hotel & Utopia Spa, just outside London.
- Benefits: Enjoy competitive salary, bonuses, discounts on treatments, and extra holiday perks.
- Other info: Flexible shifts with opportunities for career growth in a stunning setting.
- Why this job: Be part of a dedicated team in a beautiful spa environment.
- Qualifications: Previous guest service experience and a passion for beauty and wellness.
The predicted salary is between 24784 - 24784 € per year.
SPA RECEPTIONIST (37.5 hrs per week) £24,784.76 per annum + £100 per month bonus potential + monthly service charge payment.
Benefits include:
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.
About the Place:
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels – a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38‑bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
The Role:
A Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
Main Duties include:
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests’ lunch/tea orders
- Liaising with therapists and the Spa Manager with reference to clients schedules and last‑minute booking changes
- Compiling bills for Spa Guests before departure
- Computer and manual completion of administration duties
- Completing the daily balancing/banking for the spa ready for the accounts team
- Adherence to Mystery Guest Standards criteria throughout the working day
Requirements:
- Previous guest service or reception experience is essential.
- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literate and good attention to detail in admin
- Previous beauty knowledge a distinct advantage
- Ability to work shifts and weekends. 37.5 hours over 5 days per week. Shifts will be 6.30am to 2.30pm or 1pm to 9.00pm.
Spa Receptionist employer: The Alexander Hotel Collection
At Rowhill Grange Hotel & Utopia Spa, part of the esteemed Alexander Hotels group, we pride ourselves on being an exceptional employer that values our team members' well-being and professional growth. With a supportive work culture, generous benefits including discounted accommodation and treatments, and opportunities for personal development, we ensure that our Spa Receptionists enjoy a fulfilling career in a stunning environment just outside London. Join us to be part of a dedicated team committed to providing outstanding service in our award-winning spa facilities.
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, check out Rowhill Grange Hotel & Utopia Spa's website and social media. Familiarising yourself with their services and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your previous guest service experience.
✨Tip Number 3
Dress to impress! As a Spa Receptionist, personal presentation is key. Choose an outfit that reflects the spa's luxurious vibe while ensuring you feel comfortable and confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in guest service or reception roles. We love seeing how your past experiences align with the Spa Receptionist role, so don’t hold back!
Be Detail-Oriented:Since attention to detail is key for this position, ensure your application is free from typos and errors. A polished application reflects your commitment to quality, which is something we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer!
How to prepare for a job interview at The Alexander Hotel Collection
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with the Utopia Spa's facilities and services. Understanding the treatments offered and the overall atmosphere will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, excellent guest service is key. Prepare examples from your previous experience where you went above and beyond for a customer. This will demonstrate your ability to create a relaxing and enjoyable experience for guests.
✨Dress to Impress
First impressions matter, especially in a luxury spa environment. Make sure to dress smartly and present yourself well. This not only reflects your personal presentation skills but also shows that you understand the standards expected in a high-end setting.
✨Prepare for Common Questions
Think about potential questions you might be asked, such as how you would handle a difficult guest or manage multiple bookings. Practising your responses will help you feel more at ease during the interview and allow you to articulate your thoughts clearly.
