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For Companies At a Glance
- Tasks: Lead a passionate team in delivering exceptional dining experiences at our stunning hotel.
- Company: Join The Alexander Hotel Collection, known for its quality and distinction just outside London.
- Benefits: Enjoy 4-5 weeks holiday, discounted stays, and perks at our luxurious spas.
- Why this job: Be part of a vibrant culture focused on guest satisfaction and excellence in hospitality.
- Qualifications: Experience in managing hospitality teams in a 4-star or 2 Rosette environment is essential.
- Other info: Flexible shifts, including evenings and weekends, to match the dynamic nature of the role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Restaurant Manager role at The Alexander Hotel Collection — Langshott Manor Hotel, Ladbroke Road, Horley, Surrey, RH6 9LN.
The Place
Langshott Manor Hotel, part of Alexander Hotels, a private group of quality hotels of distinction just outside London.
4 AA Star, 2 Rosette Mulberry restaurant (40 covers), 22-bedroom hotel together with beautiful lounges and open fires, within stunning grounds including a moat. The hotel also has St Peters Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a popular choice for residents and visitors with a variety of menus to suit every taste and occasion. The hotel also hosts Weddings (including outside ceremonies in the designated weddings garden), some being exclusive use. Please see our website for a full list of facilities and sample menus.
The Role
You will be responsible for food and beverage service standards across the following areas:
- 40 cover 2 Rosette Restaurant (breakfast, lunch and dinner service)
- Afternoon tea service / lounge service
- Beverage service, bar tray service
- Food and beverage service on our terraces
- Wedding service and exclusive use service for corporate and leisure events. 60 covers maximum
You will report to the General Manager and have a small, dedicated team of full time and casual employees.
On a day to day basis you will be responsible for:
- Ensuring the Restaurant/lounges are well presented ready for guests arrival
- Ensuring all the pre-preparation for service is completed including the stocking of the dispense bar for bar tray service
- Ensuring all guests entering food and beverage service areas are greeted warmly
- Ensure that the team establishes guest needs and correct order taking
- Ensuring the preparing of both alcoholic and non alcoholic beverages including cocktails is done to the required standards
- Timely, efficient and friendly service of drinks and food across the service areas
- Managing the guest journey, particularly during peak periods to support service teams and the kitchen brigade to deliver excellence
- Support the team through training and coaching to ensure the team always adheres to the Mystery Guest Standards for the Restaurant and Bar.
- Co-ordinating and delivering service of full afternoon tea in our lounges and on warmer days on our terraces
- Ensure satisfaction checks are carried out with all guests to ensure service success, and where things go wrong rescuing service levels to ensure guest satisfaction.
- Ensuring that all payments and guest charges are effectively managed, and payments received
- Ensuring the guest areas are left in a presentable state at the end of your shift
In addition, you will be required to:
- Complete weekly rotas and timesheets
- Action recruitment and induction of new starters
- Deliver effective training to support and motivate your team
- Put forward new ideas and implement new initiatives to ensure the team succeeds
- Ensure effective stock and resources are provided to meet guest demands and to allow staff to work and deliver in a professional and enjoyable way
Requirements
- A passion for hospitality and guest service
- Operational experience of managing a hospitality team to deliver results in 4-star hotel/2 Rosette restaurant or above
- Smart appearance and friendly hosting skills
- Good communication skills with guests and colleagues
- Ability to work daytime and evening shifts including weekends to reflect business demands (5 days 45 hrs per week)
Benefits
- 4 weeks holiday rising to 5 weeks with service.
- 8 Bank holidays.
- Free car parking.
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
- In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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Restaurant Manager employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with the specific offerings of The Alexander Hotel Collection, especially the Mulberry restaurant and its 2 Rosette status. Understanding their menu and service style will help you demonstrate your knowledge and passion during any discussions.
✨Tip Number 2
Network with current or former employees of The Alexander Hotel Collection. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Restaurant Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing hospitality teams, particularly in high-pressure environments. Highlight specific examples where you've successfully improved service standards or guest satisfaction, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your creativity by coming up with ideas for new initiatives or improvements that could enhance the guest experience at Langshott Manor. Presenting these ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Restaurant Manager position. Tailor your application to highlight relevant experience in hospitality management, particularly in a 4-star or 2 Rosette environment.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles in hospitality management. Emphasise your achievements, such as improving service standards or leading successful teams, to demonstrate your capability for this role.
Write a Tailored Cover Letter: In your cover letter, express your passion for hospitality and guest service. Mention specific experiences that align with the job's requirements, such as managing a team or delivering exceptional dining experiences.
Showcase Your Leadership Skills: Highlight your leadership and training abilities in both your CV and cover letter. Provide examples of how you've successfully motivated teams and implemented new initiatives to enhance service quality.
How to prepare for a job interview at The Alexander Hotel Collection
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how it drives you to create memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Restaurant Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated a team in previous roles, especially in high-pressure situations.
✨Know the Venue Inside Out
Familiarise yourself with The Alexander Hotel Collection and Langshott Manor Hotel before the interview. Understand their offerings, such as the 2 Rosette restaurant and afternoon tea service, so you can speak knowledgeably about how you would enhance their guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've had to manage guest complaints or improve service standards, and be ready to explain your thought process and the outcomes.
