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- Tasks: Provide excellent guest service and ensure hotel security during night shifts.
- Company: Join the award-winning Langshott Manor Hotel, a stunning Elizabethan manor house.
- Benefits: Enjoy competitive pay, generous holiday, and discounts on hotel stays and spa treatments.
- Why this job: Be part of a small team making a big impact on guest experiences at night.
- Qualifications: Customer service experience and a friendly, mature approach are essential.
- Other info: Flexible hours with opportunities for additional shifts in various departments.
The predicted salary is between 12000 - 16000 £ per year.
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Night Porter
Langshott Manor Hotel, Ladbroke Road, Horley, Surrey, RH6 9LN
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3 nights, 24 hrs per week
£15,238.08 per annum + monthly service charge payment
If a candidate wishes for additional hours these can be made available in other departments eg food and beverage service
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Place
Langshott Manor Hotel, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
4 AA Star, Award winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. 22 bedroom hotel with the many charming lounges all with open fires as well as the sumptuous 2 Rosette Mulberry Restaurant.
Please see our website for a full list of facilities and bedrooms.
The Role
Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of small team responsible for guest care and security during the nighttime hours.
- 3 nights, 24 hours per week including weekend shifts on a rota basis. Shifts are 22.45 to 07.15 allowing for a 30-minute break.
- Guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties.
- Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures.
Requirements
- Smart appearance
- Friendly manner – even at Night!
- Customer service experience
- Mature approach to customer service and safety/security issues
- Must have 2 excellent references available to be checked.
- Experience of night shift working preferred
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Night Porter employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with Langshott Manor's facilities and services. This way, when you get that interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They might give you insider tips or even put in a good word for you, which can really help us stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and security. Role-play with a friend to boost your confidence and ensure you’re ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Langshott Manor.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Night Owl Skills: When applying for the Night Porter role, make sure to highlight any experience you have working night shifts or in customer service. We want to see how you can keep our guests happy and safe during those late hours!
Be Friendly and Professional: Even though it's the night shift, a friendly manner is key! Use your application to showcase your ability to maintain a smart appearance and a welcoming attitude, even when the sun goes down.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love seeing candidates who take the time to connect their skills and experiences with what we’re looking for at Langshott Manor Hotel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our beautiful hotel.
How to prepare for a job interview at The Alexander Hotel Collection
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with guest services, security protocols, and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position requires a friendly manner and customer service experience, think of examples from your past jobs where you provided excellent service. Be ready to share these stories during the interview to demonstrate your ability to handle guest interactions, even during the night.
✨Dress Smartly and Be Professional
First impressions matter! Even though the role is at night, arrive looking smart and professional. This shows that you take the opportunity seriously and are ready to represent the hotel well, even in the quieter hours.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel, team dynamics, or what a typical night looks like. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.
