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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a fantastic stay experience.
- Company: Join the prestigious Alexander House Hotel & Utopia Spa, known for luxury and excellence.
- Benefits: Earn a competitive salary, enjoy generous incentives, and receive discounts on hotel stays and spa treatments.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Friendly, organised, and excellent communication skills are essential.
- Other info: Enjoy career growth in a supportive team environment with exciting perks.
The predicted salary is between 18000 - 26000 £ per year.
£22,513.40 per annum + monthly service charge payment
The Benefits
- Great potential to increase earnings with generous incentive scheme.
- 50% less VAT of upgrade values paid to Hotel Receptionists eg bedroom upgrades, extras purchased. Incentive paid monthly.
- 4 weeks holiday rising to 5 weeks with service.
- 8 Bank holidays.
- Free car parking.
- Employee uniform.
- Discounted hotel accommodation for yourself and your family at all hotels.
- Discounted hair treatments at our two Utopia Spas.
- Discount off all food & beverage at all hotels.
- Discount of individual treatments booked in our two Utopia Spas.
- Discount on retail products in our two Utopia Spas.
- Refer a friend staff recruitment scheme.
- Additional benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests. 2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
The Role
A smart, friendly, well organised, guest service focused individual is sought to complete our professional Hotel Reception team. You must have a five star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay. From the time a guest enters the hotel and spa to the time they pay their bill and leave, you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they can perform to achieve excellence.
Responsibilities
- Welcoming arrival guests.
- Guest check-in and rooming.
- Enquiry handling - both in person and on the telephone.
- Posting of charges and guest billing.
- Taking bedroom reservations.
- Producing daily Activity Report for all internal departments.
- Upselling facilities and rooms.
- Organising porter service where needed.
- Balancing the shift and completing 'end of day' procedures.
Requirements
- 35 hrs, 5 days per week, shifts include 7.30am – 3.00pm and 2.30 pm to 10pm, with some weekend shifts.
- Excellent standard of personal appearance.
- Excellent communicator in person and on the telephone.
- Warm and friendly disposition.
- Genuine desire to serve our guests.
- Organised and good attention to detail.
- Accurate data entry and computer work.
Hotel Receptionist employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Alexander House Hotel & Utopia Spa's facilities and services. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and check-ins.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They might share insider tips or even put in a good word for you when you apply through our website.
✨Tip Number 4
Show off your personality! When you get the chance for an interview, let your warm and friendly disposition shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through! We want to see that five-star smile in your words. Remember, you're applying for a role where guest service is key, so make sure your enthusiasm for helping others comes across.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role at Alexander House Hotel. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your organisational skills and attention to detail!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our amazing benefits there!
How to prepare for a job interview at The Alexander Hotel Collection
✨Show Off Your Smile
As a Hotel Receptionist, your smile is your best asset! Make sure to practice a warm and welcoming greeting. During the interview, let your personality shine through; it’s all about making a great first impression.
✨Know the Hotel Inside Out
Familiarise yourself with Alexander House Hotel & Utopia Spa before the interview. Understand their services, facilities, and any recent news. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your skills. Think of examples where you’ve successfully handled guest inquiries or resolved issues. Practising these scenarios can help you articulate your experience clearly.
✨Highlight Your Organisational Skills
Being organised is crucial for a Hotel Receptionist. Prepare to discuss how you manage multiple tasks, like check-ins and billing, while maintaining attention to detail. Share specific examples from past experiences that demonstrate your ability to stay organised under pressure.
