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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a fantastic stay experience.
- Company: Barnett Hill Hotel, a stunning country house hotel in Surrey.
- Benefits: Competitive salary, holiday perks, discounts on stays, and spa treatments.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Excellent communication skills and a warm, welcoming personality.
- Other info: Enjoy career growth in a beautifully refurbished hotel surrounded by nature.
The predicted salary is between 22000 - 24800 £ per year.
Overview
Hotel Receptionist - 35 hrs per week
Barnett Hill Hotel, Blackheath Lane, Guildford, Surrey, GU5 0RF
£22,308 per annum + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
The Place
Barnett Hill Hotel is a member of the Alexander Hotels family joining the Group in September 2016. Barnett Hill is a beautiful Queen Anne style property, built in 1905, set within 26 acres of gardens and woodlands, just outside Guildford, Surrey. This location is 15 minutes from Guildford town and 45 mins from Central London. Exciting refurbishment and redevelopment plans have been completed which have transformed this venue into a beautiful Country House Hotel. The Hotel including all bedrooms have been completely refurbished and updated with work recently having been completed on the Mews building to increase the number of bedrooms to 56 in total. Our first AA inspection has resulted in 4 Stars for the Hotel and 2 Rosettes for dining being awarded.
The Role
A smart, friendly, well organised, guest service focused individual is sought to complete our professional Hotel Reception team. You must have a five star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay. From the time a guest enters the hotel to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.
35 hrs per week working 5 days per week including weekend shifts. A mixture of early (7.00am starts) and late (2pm starts) shifts.
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing end of day procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
- Must have own transport due to shifts and hotels rural location
Hotel Receptionist in Guildford employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Guildford
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Barnett Hill's facilities and services. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm and friendly smile! It’s not just about looking good on paper; your personality is key. When you meet the team, let your genuine desire to serve guests shine through. Remember, they want someone who can create a welcoming atmosphere!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from past experiences where you’ve handled guest inquiries or managed busy situations. This will help you stand out as someone who can keep things running smoothly at the reception.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Alexander Hotels family. Good luck!
We think you need these skills to ace Hotel Receptionist in Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through! We want to see that five-star smile in your words. Remember, you're applying for a role where guest service is key, so make sure your enthusiasm for helping others comes across.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role at Barnett Hill. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your attention to detail and organisational skills – they’re super important for this position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about Barnett Hill and what we’re looking for right there!
How to prepare for a job interview at The Alexander Hotel Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Barnett Hill Hotel. Familiarise yourself with its history, facilities, and recent refurbishments. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Show Off Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, be prepared to share examples of how you've provided excellent customer service in the past. Use specific situations where you turned a negative experience into a positive one to highlight your warm and friendly disposition.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress smartly and maintain an excellent standard of personal appearance for your interview. This reflects your understanding of the hotel's standards and shows that you take the role seriously.
✨Prepare for Common Questions
Anticipate questions related to guest handling, problem-solving, and teamwork. Think about how you would handle difficult situations, such as a guest complaint or a busy check-in period. Practising your responses will help you feel more confident and articulate during the interview.
