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- Tasks: Lead front of house operations, ensuring top-notch guest service and team performance.
- Company: Join Alexander House Hotel & Utopia Spa, a prestigious 5 Red Star hotel near London.
- Benefits: Enjoy a competitive salary, monthly service charge, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a luxury setting, making memorable experiences for guests.
- Qualifications: Experience in 4/5 Star hotels, strong leadership skills, and a passion for hospitality required.
- Other info: Opportunity to work in a fast-paced environment with a focus on personal development.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Front of House Manager role at Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, West Sussex. Salary: £35,000 per annum + monthly service charge payment. Location details: Alexander House Hotel & Utopia Spa, Turners Hill, East Grinstead.
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests. 2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers) together with conference and banqueting and private dining rooms catering for 8 to 95 guests. Please see our website for a full list of facilities.
The Role
Reporting to our General Manager you will be responsible and accountable for all front of house service areas including Guest Services, Hotel Reception, Concierge and Night Concierge. Your focus will be the consistent delivery of high standards of guest service across all front of house areas, while acting as the Hotels Host Manager ensuring our overall service reflects our 5 Red Star accreditation.
Duties include;
- To ensure all front of house staff are recruited, trained and developed in line with current and future business requirements and budgets.
- To ensure all service standards to AA, SLH and Mystery Guest Standards are achieved consistently across all front of house areas.
- Be the designated Front of House trainer on ResLynx and Front of House procedures.
- Ensure the presentation of all front of house areas are clean, safe, welcoming and appealing with point-of-sale material displayed in line with agreed standards and legislation.
- Ensure all front of house team members are smart, punctual, polite, courteous and helpful to guests & colleagues at all times.
- Ensure team have all products and resources to deliver excellent service by an organised process of planning, stock taking and ordering.
- Ensure the team have excellent product knowledge of all facilities, prices and are up to date on any current special offers through effective communication and briefings.
- Performance management of the team through, training, coaching, support and actioning Disciplinary Procedures where other actions fail.
- Completion of Employee Performance Reviews
- Set, implement and maintain Front of House Department SOPs, auditing standards to ensure compliance and actioning improvements/developments/shortcomings.
- Drive sales through service excellence, staff training, upselling.
- Manage all guest feedback platforms and processes personally including Revinate, TripAdvisor, Booking.com etc and ensure appropriate feedback and action is taken.
- Ensure accuracy of Front of House financial transactions together with all Front of House administration, implementing control procedures to guarantee success.
- Ensure that all rotas for Front of House departments are prepared to ensure adequate cover while meeting budgetary requirements based on sales.
- Work with the senior team to generate ideas for product development to increase sales and meeting ever changing guest requirements.
- Manage the Duty Manager Rota and regularly carrying out Duty Manager shifts as required.
- Comply with legal and Company requirements for health & safety across all Front of House areas
Requirements
- Must be an impeccably presented front of house host with a warm and friendly disposition.
- Excellent eye for details
- Excellent communication skills both verbal and written
- Accurate and thorough administration skills
- An experienced front of house systems/reservations system user and trainer
- Experience within the 4/5 Star Hotel Market
- You will need a passion for hospitality and exceptional customer service
- You must be able to demonstrate an ability to manage a team by coaching, developing and motivating others. Experience of developing teams to their full potential.
- Be a team player with the desire to develop yourself and those around you.
- Adaptable in their approach and able to work and adapt in a fast-changing environment
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Front of House Manager employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of a 5 Red Star hotel. Research what sets Alexander House Hotel apart from other establishments, and be prepared to discuss how you can uphold and enhance these standards during your interview.
✨Tip Number 2
Network with current or former employees of Alexander House Hotel & Utopia Spa. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your understanding of their values.
✨Tip Number 3
Prepare examples of how you've successfully managed front of house operations in previous roles. Highlight your experience in training and developing staff, as well as any initiatives you've implemented that improved guest satisfaction or operational efficiency.
✨Tip Number 4
Showcase your passion for hospitality by staying updated on industry trends and best practices. Being knowledgeable about current developments in the hospitality sector will not only impress your interviewers but also demonstrate your commitment to continuous improvement.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house management, particularly in 4/5 star hotel environments. Emphasise your skills in team management, customer service, and any specific systems you have used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific achievements in previous positions that demonstrate your ability to maintain high service standards and manage a team effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description such as communication, attention to detail, and training abilities. Provide examples of how you've successfully applied these skills in past roles.
Showcase Your Knowledge of the Company: Demonstrate your knowledge of Alexander House Hotel & Utopia Spa by mentioning their unique offerings or awards in your application. This shows genuine interest and that you've done your homework.
How to prepare for a job interview at The Alexander Hotel Collection
✨Showcase Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this aligns perfectly with the expectations of a Front of House Manager.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing and developing teams. Highlight instances where you successfully coached team members or improved service standards, as this role requires strong leadership to maintain high levels of guest service.
✨Know the Company Inside Out
Research Alexander House Hotel & Utopia Spa thoroughly before your interview. Familiarise yourself with their services, awards, and values, so you can tailor your responses to show how you fit into their culture and can contribute to their success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of examples from your past experiences where you effectively resolved issues or improved service delivery, as this will demonstrate your capability in a fast-paced environment.
