At a Glance
- Tasks: Lead the front-of-house team to deliver exceptional guest experiences in a stunning 5-star hotel.
- Company: Join Great Fosters Hotel, a prestigious 5-star venue with a rich history and beautiful surroundings.
- Benefits: Enjoy competitive salary, generous holiday, discounts, and unique perks like birthday off and complimentary stays.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team in a luxurious setting, shaping unforgettable guest experiences.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for customer service.
The predicted salary is between 35000 - 35000 £ per year.
Front of House Manager £35,000 per annum + monthly service charge payment. Great Fosters Hotel, Egham, Surrey, TW20 9UR.
The Place Great Fosters Hotel, the most recent addition to Alexander Hotels, has gained AA 5 Star status and a Michelin Key. The hotel is a Grade 1 listed building set in 50 acres of stunning gardens and parkland in Egham, Surrey. 56 bedrooms spread across the hotel and adjoining cloisters and coach house. Dining includes The Tudor Pass with 3 Rosettes, and the 2 Rosette Estate Grill. Facilities include a beautiful 14th century Tithe Barn, Orangery, Conservatory and a range of other meeting and private dining rooms. Our latest development is the creation of our Utopia Retreat facilities.
The Role Reporting to the Hotel Manager, you will be responsible and accountable for all front‑of‑house service areas including Hotel Reception, Concierge, Night Concierge and our Utopia Retreat facility. Your focus will be the consistent delivery of high standards of guest service across all front‑of‑house areas, while acting as the hotel’s Host Manager to ensure the overall service reflects our 5 Star accreditation.
Duties:
- Recruit, train and develop front‑of‑house staff in line with business requirements and budgets.
- Ensure all service standards to AA, SLH, Michelin and Mystery Guest Standards are achieved consistently across all front‑of‑house areas.
- Serve as the designated Front of House trainer on Rezlynx and front‑of‑house procedures.
- Ensure the presentation of all front‑of‑house areas is clean, safe, welcoming and appealing, with point‑of‑sale material displayed in line with agreed standards and legislation.
- Ensure all front‑of‑house team members are smart, punctual, polite, courteous and helpful to guests & colleagues at all times.
- Ensure the team has all products and resources to deliver excellent service through an organised process of planning, stock‑taking and ordering.
- Ensure the team has excellent product knowledge of all facilities, prices and is up‑to‑date on any current special offers through effective communication and briefings.
- Performance‑manage the team through training, coaching, support and actioning disciplinary procedures where necessary.
- Complete employee performance reviews.
- Set, implement and maintain Front of House Department SOPs, audit standards to ensure compliance and action improvements.
- Drive sales through service excellence, staff training and upselling.
- Monitor guest feedback personally and through guest comment reporting systems, ensuring an appropriate response.
- Ensure accuracy of front‑house financial transactions together with all front‑of‑house administration, implementing control procedures to guarantee success.
- Prepare rotas for front‑of‑house departments to ensure adequate cover while meeting budgetary requirements based on sales.
- Work with the senior team to generate ideas for product development to increase sales and meet ever‑changing guest requirements.
- Carry out duty manager shifts regularly as required.
- Comply with legal and company requirements for health & safety across all front‑of‑house areas.
Requirements:
- Impeccably presented front‑of‑house host with a warm and friendly disposition.
- Excellent eye for detail.
- Excellent communication skills both verbal and written.
- Accurate and thorough administration skills.
- Experienced front‑of‑house systems/reservations system user and trainer; ideally with knowledge of Rezlynx, Guestline and Resdiary or similar systems.
- Experience within the 4/5 Star hotel market.
- Passion for hospitality and exceptional customer service.
- Ability to manage a team by coaching, developing and motivating others, developing teams to their full potential.
- Team player with a desire to develop yourself and those around you.
- Adaptable in their approach and able to work in a fast‑changing environment.
Additional Benefits:
- 4 weeks holiday rising to 5 weeks with service.
- 8 bank holidays.
- Free car parking.
- Discounted hotel accommodation for yourself and your family at all hotels.
- Discounted hair treatments at our two Utopia Spas.
- Discount off all food & beverage at all hotels.
- Discount of individual treatments booked in our two Utopia Spas.
- Discount on retail products in our two Utopia Spas.
- Refer‑a‑friend staff recruitment scheme.
- Additional benefits on anniversaries: birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service‑related holiday.
5-Star Front of House Manager | Guest Experience Leader in Egham employer: The Alexander Hotel Collection
Great Fosters Hotel, a stunning 5-Star establishment set in picturesque gardens, offers an exceptional work environment for those passionate about hospitality. With a strong focus on employee development, competitive benefits including generous holiday allowances and discounts, and a commitment to maintaining high service standards, this role as Front of House Manager provides a unique opportunity to lead a dedicated team in delivering memorable guest experiences. Join us in a historic setting where your contributions will be valued and rewarded.
Contact Details:
The Alexander Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 5-Star Front of House Manager | Guest Experience Leader in Egham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your dream Front of House Manager role!
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and friendly disposition shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so be yourself and showcase your passion for hospitality.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions for front-of-house roles and think about how your experience aligns with their needs. Be ready to share examples of how you've delivered exceptional customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you top of mind as they make their decision.
We think you need these skills to ace 5-Star Front of House Manager | Guest Experience Leader in Egham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional guest experiences and how you can contribute to our 5-Star standards.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in front-of-house management and any specific achievements that align with our values at Great Fosters Hotel.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at The Alexander Hotel Collection
✨Know Your Guest Experience
Before the interview, dive deep into what makes a 5-star guest experience. Familiarise yourself with the hotel’s services, especially the Utopia Retreat and dining options. Be ready to discuss how you would enhance guest satisfaction and maintain high service standards.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples of how you've successfully trained and developed staff in previous roles. Highlight your coaching techniques and how you motivate your team to deliver exceptional service.
✨Demonstrate Attention to Detail
This role requires an excellent eye for detail. During the interview, mention specific instances where your attention to detail made a difference in service delivery or operational efficiency. This will show that you understand the importance of maintaining high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of past experiences where you turned a negative situation into a positive one, and be ready to share those stories.
