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For Companies At a Glance
- Tasks: Welcome guests and ensure they have a relaxing experience at our award-winning Utopia Spa.
- Company: Join the prestigious Alexander House Hotel & Utopia Spa, known for luxury and excellence.
- Benefits: Enjoy competitive pay, generous holiday, discounts, and a supportive team environment.
- Why this job: Be part of a dynamic spa team and create memorable experiences for guests.
- Qualifications: Must be computer literate with a keen interest in beauty and spas.
- Other info: Flexible part-time hours with opportunities for growth and development.
The predicted salary is between 11566 - 11566 £ per year.
A part time Spa Receptionist is required at Alexander House Hotel & Utopia Spa, located in East Grinstead, West Sussex. The position offers a salary of £11,566.10 per annum plus a monthly service charge payment.
Alexander House Hotel & Utopia Spa is part of Alexander Hotels, a private group of quality hotels of distinction just outside London. The award-winning Utopia Spa features 21 treatment rooms, relaxation lounges, an indoor pool with monsoon showers, a hydrotherapy pool, and a private Zen Garden with a barrel sauna and outdoor hot tub.
The Role
We are seeking a Spa Receptionist to work with our small, dedicated team to ensure that our Spa guests, members, and residents have a relaxing and enjoyable experience. Main duties include:
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests' lunch/tea orders
- Liaising with therapists and the Spa Manager regarding clients' schedules and last-minute booking changes
- Compiling bills for Spa Guests before departure
- Completing daily balancing/banking for the spa ready for the accounts team
- Adhering to Mystery Guest Standards criteria throughout the working day
Requirements
The role requires 17.5 hours over 3 days per week, including early (7.30am – 3.00pm) and late (12.45pm – 8.15pm) shifts, with weekend shifts being part of this role. Candidates should possess:
- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literacy and good attention to detail in administration
- Previous beauty knowledge is a distinct advantage
Benefits
Employees will receive:
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount on individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
Additionally, employees will enjoy a range of other benefits when celebrating their 1 year, 3 year, and 5 year anniversaries, including paid birthday off, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday.
Part time Spa Receptionist in East Grinstead employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Spa Receptionist in East Grinstead
✨Tip Number 1
Get to know the spa! Before your interview, take some time to familiarise yourself with Utopia Spa's offerings. This way, you can chat confidently about treatments and facilities, showing your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down your welcoming approach and how to handle enquiries smoothly.
✨Tip Number 3
Dress to impress! Since personal presentation is key, make sure you look polished and professional for your interview. It shows that you understand the spa's standards and are ready to represent them well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance to stand out. Plus, you’ll get all the latest updates on job openings!
We think you need these skills to ace Part time Spa Receptionist in East Grinstead
Some tips for your application 🫡
Show Your Passion for Spas: When you're writing your application, let us know why you're excited about working in a spa environment. Share any personal experiences or interests related to beauty and wellness that make you a great fit for the role.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check your formatting and ensure everything is clear and professional – we love a well-organised application!
Highlight Relevant Experience: If you've got previous experience in customer service or the beauty industry, shout about it! Even if it's not directly related, any roles where you've interacted with customers can show us you're ready to welcome our guests with a smile.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to showcase your skills and enthusiasm directly to us!
How to prepare for a job interview at The Alexander Hotel Collection
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the Utopia Spa's facilities and services. Research the treatments offered and the products used, like Temple Spa and OSKIA of London. This knowledge will show your genuine interest in the role and help you answer questions confidently.
✨Dress to Impress
As a Spa Receptionist, personal presentation is key. Dress smartly and professionally for your interview, reflecting the high standards of the spa. This not only shows respect for the interviewers but also gives them a glimpse of how you would represent the spa to guests.
✨Practice Your Customer Service Skills
Think about scenarios you might face as a receptionist, such as handling bookings or dealing with guest inquiries. Prepare examples from your past experiences where you provided excellent customer service. This will demonstrate your ability to create a relaxing and enjoyable experience for guests.
✨Be Ready for Teamwork Questions
Since you'll be working with a small, dedicated team, expect questions about teamwork and collaboration. Prepare to discuss how you’ve successfully worked with others in previous roles, highlighting your communication skills and ability to adapt to changes, especially in a busy environment.