At a Glance
- Tasks: Provide excellent guest service and ensure hotel security during night shifts.
- Company: Rowhill Grange Hotel & Utopia Spa, a prestigious 4-star hotel near London.
- Benefits: Competitive salary, generous holiday, discounts on accommodation and spa treatments.
- Other info: Enjoy a beautiful working environment with opportunities for career growth.
- Why this job: Join a small, friendly team and gain valuable hospitality experience.
- Qualifications: Customer service experience and a friendly, mature approach required.
The predicted salary is between 21149 - 21149 € per year.
Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
Salary: £21,149.44 per annum + monthly service charge
Benefits:
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
The Place: Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
The Role: Night Porters work within the Front of House team under the direction of our experienced Operations Manager. Night Porters cover a full range of guest services including reception, food and beverage service and banqueting setup duties. The Night Porter team is a small team of 4 responsible for guest care and security covering shifts for 5 nights per week. 4 nights out of 7, 32 hrs per week including weekend shifts on a rota basis. Shifts will be 10pm to 7.00am or 11pm to 8am. One full weekend off per month.
Night Porters offer a range of guest care and service including:
- Guest check in and check out
- Answering/handling hotel switchboard
- Enquiry handling
- Preparing and serving light snacks/meals
- Banqueting setups
- Bar service out of hours
- General porter/concierge duties
Security including:
- Completing security clock rounds
- Fire checks
- Locking up the hotel and spa
- Managing the front door access during the night
- Complying with fire prevention and fire procedures
Requirements:
- Smart appearance
- Friendly manner - even at Night!
- Customer service experience
- Mature approach to customer service and safety/security issues
- Must have 2 excellent references available to be checked
- Experience of night shift working preferred
Night Porter in Dartford employer: The Alexander Hotel Collection
Rowhill Grange Hotel & Utopia Spa is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With generous benefits such as increased holiday entitlement, discounted spa treatments, and a range of celebratory perks for long service, employees are valued and rewarded for their commitment. Located in the serene surroundings of Dartford, this role as a Night Porter not only provides a fulfilling career in hospitality but also allows you to be part of a dedicated team in a beautiful setting.
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Dartford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show up in style! When you go for your interview, dress smartly and maintain a friendly demeanour. Remember, first impressions count, especially in customer service roles like this one.
✨Tip Number 3
Be ready to chat about your experience! Prepare some examples of how you've handled customer service situations in the past. This will show that you’re mature and capable of managing guest care and security.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Night Porter in Dartford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you can contribute to our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in customer service and night shifts. We love seeing how your past roles have prepared you for this position, so be specific about your skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to make a great first impression. Keep it concise but engaging, and explain why you’re excited about working at Rowhill Grange Hotel & Utopia Spa. We want to know what makes you the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at The Alexander Hotel Collection
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like guest check-ins, handling the switchboard, and security duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about guest care, be ready to share examples of your customer service experience. Think of specific situations where you went above and beyond for a guest or handled a tricky situation. This will demonstrate your maturity and friendly manner, which are key for this job.
✨Dress to Impress (Even at Night)
First impressions matter, so make sure you arrive looking smart and professional. Even though the role is at night, a polished appearance shows that you take the opportunity seriously and understand the importance of representing the hotel well.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some questions to ask about the team, the hotel culture, or the specifics of the night shifts. This not only shows your interest but also helps you determine if the role is the right fit for you.
