At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a fantastic stay experience.
- Company: Rowhill Grange Hotel & Utopia Spa, a top-notch hospitality destination.
- Benefits: Generous holiday allowance, discounts on stays and spa treatments, and free parking.
- Other info: Enjoy career growth opportunities in a vibrant hotel environment.
- Why this job: Join a friendly team and create memorable experiences for guests every day.
- Qualifications: Great communication skills and a warm, welcoming personality are essential.
The predicted salary is between 24784 - 24784 € per year.
Location: Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
Work hours: 37.5 hours per week.
Salary: £24,784.76 per annum + monthly service charge payment.
The Role: A smart, friendly, well organised, guest service focused individual is needed to complete our professional Hotel Reception team. You must have a five‑star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.
Key Responsibilities:
- 5 days, 37.5 hours per week including weekend shifts
- Schedule varies: early shifts 7:30am–3:30pm weekdays, 8am–4pm weekends, and late shifts 2pm–10pm
- Welcoming arrival guests
- Guest check‑in and rooming
- Enquiry handling – both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing ‘end of day’ procedures
Requirements:
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
Benefits:
- 4 weeks holiday rising to 5 weeks with service
- 8 bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for you and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount on treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Staff recruitment scheme: Refer a friend
- Additional benefits at 1, 3 and 5‑year anniversaries – birthday off paid, complimentary overnight stays, lunch/afternoon tea, and service related holiday
Hotel Receptionist in Dartford employer: The Alexander Hotel Collection
Rowhill Grange Hotel & Utopia Spa is an exceptional employer, offering a vibrant work culture where guest service excellence is at the heart of everything we do. With competitive benefits including generous holiday allowances, discounted accommodation, and opportunities for personal growth, our team members thrive in a supportive environment that values their contributions. Located in the picturesque Dartford area, employees enjoy a unique blend of professional development and a rewarding career in hospitality.
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Dartford
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Rowhill Grange Hotel & Utopia Spa's services and facilities. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm and friendly smile in the mirror! Seriously, a genuine smile goes a long way in hospitality. When you meet the team, let your personality shine through – they want to see that you can create a welcoming atmosphere for guests.
✨Tip Number 3
Be ready to showcase your communication skills. Whether it’s handling enquiries or chatting on the phone, demonstrate that you can connect with people easily. Maybe even prepare a few examples of how you've provided excellent customer service in the past!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Hotel Receptionist in Dartford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see that five-star smile in your words! Remember, you're applying for a guest service role, so make sure your enthusiasm for helping others is clear.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in guest services and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Organised and Detail-Oriented:Since the role requires good attention to detail, ensure your application is well-structured and free of errors. A neat and organised application reflects the qualities we value in our Hotel Reception team. Double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at The Alexander Hotel Collection
✨Show Off Your Smile
As a Hotel Receptionist, your smile is your best asset! Make sure to practice your warm and welcoming greeting. A genuine smile can set the tone for the entire interview and show that you have the right attitude for guest service.
✨Know the Hotel Inside Out
Do your homework on Rowhill Grange Hotel & Utopia Spa. Familiarise yourself with their services, facilities, and any recent news. This will not only impress the interviewers but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate handling guest enquiries or complaints, showcasing your problem-solving skills.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and maintain a polished appearance for your interview. This reflects your understanding of the hotel's standards and shows that you take the opportunity seriously.
