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- Tasks: Supervise afternoon tea service and ensure a welcoming atmosphere for guests.
- Company: Join the prestigious Alexander House Hotel & Utopia Spa, known for luxury and excellence.
- Benefits: Enjoy 4-5 weeks holiday, discounted stays, and perks at our award-winning spa.
- Why this job: Be part of a vibrant team in a stunning setting, enhancing guest experiences daily.
- Qualifications: Must have supervisory experience and a passion for exceptional guest service.
- Other info: Own transport required due to location; shifts include weekends.
The predicted salary is between 22700 - 28800 £ per year.
Overview
Afternoon Tea Supervisor at The Alexander Hotel Collection. Location: Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, West Sussex. Salary: £27,750 per annum + monthly service charge.
The Role
Working in our lounges and outside terraces (weather permitting), you will oversee the service of afternoon tea and other food and beverage for residents, spa guests and local visitors. Shifts are on a pattern across 5 days including weekends, starting at 9:00/9:30 and finishing at 18:00/18:30, 42.5 hours per week.
Main Duties
- Ensure lounges and terraces are prepared for service, presentable and welcoming
- Meet and greet guests
- Take guest orders
- Coach employees to develop skills and ensure service standards
- Serve food and beverages, including alcoholic beverages
- Complete satisfaction checks and act on feedback
- Resolve service issues
- Present bills to guests and take payment
- Clear and reset lounge/terraces at end of shift
- Keep work areas clean and tidy before closing
The Place
Alexander House Hotel & Utopia Spa, part of Alexander Hotels, outside London. Facilities include 5 Red Star, Award-winning Utopia Spa; 57 bedrooms; 2 award-winning restaurants (Reflections Restaurant – 2 Rosette, 60 covers; AG’s Restaurant – 3 Rosette, 35 covers); conference, banqueting and private dining rooms (8 to 95 guests).
Requirements
- Smart appearance
- Excellent communication skills with a passion for guest service
- Supervisory experience within a quality food service hotel/restaurant
- Ability to manage and motivate a team of waiters/waitresses to ensure excellence
- Own transport due to location and shift work
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and family
- Discounted hair treatments at Utopia Spas
- Discount on food & beverage at all hotels
- Discount on spa treatments and retail products
- Refer a friend staff recruitment scheme
- Anniversary recognitions including birthday off, complimentary stays, and meals
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Afternoon Tea Supervisor employer: The Alexander Hotel Collection
Contact Detail:
The Alexander Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Afternoon Tea Supervisor
✨Tip Number 1
Familiarise yourself with the Alexander House Hotel & Utopia Spa's offerings, especially their afternoon tea service. Understanding their menu and unique selling points will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your supervisory experience by preparing specific examples of how you've successfully managed a team in a similar setting. Be ready to discuss how you motivated staff and maintained high service standards, as this is crucial for the Afternoon Tea Supervisor position.
✨Tip Number 3
Showcase your communication skills by practising how you would greet and interact with guests. Role-playing different scenarios can help you articulate your approach to guest service, which is essential for creating a welcoming atmosphere.
✨Tip Number 4
Since the job requires managing service issues, think of examples where you've resolved customer complaints effectively. Being able to demonstrate your problem-solving skills will set you apart from other candidates and show that you're prepared for the challenges of the role.
We think you need these skills to ace Afternoon Tea Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in food service or hospitality. Emphasise your communication skills and any previous roles where you managed a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to create a welcoming atmosphere. Mention specific experiences that demonstrate your skills in managing and motivating a team.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, customer service excellence, and the ability to handle feedback effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Alexander Hotel Collection
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to manage and motivate a team. Be prepared to discuss your supervisory experience and provide examples of how you've successfully coached team members to improve their skills and service standards.
✨Know the Venue and Its Offerings
Familiarise yourself with The Alexander Hotel Collection and its facilities, especially the afternoon tea service. Being knowledgeable about the menu and the hotel's unique features will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a dissatisfied guest or a service issue. Think of past experiences where you resolved similar situations effectively.
