Business Analyst in Rugby

Location: Rugby (Hybrid)

Hours: 37.5

Benefits: Enhanced annual leave, with even more added as your service grows; Core working hours 10:00am - 15:00pm; Enhanced sick pay; Life assurance; Blue Light Card eligibility and access to generous discount schemes; A supportive, purpose-driven team; Access to our comprehensive Employee Assistance Programme.

As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing:

As The Air Ambulance Service embarks on an exciting digital transformation project called "Mission Connect" to replace our finance system and fundraising CRM and join up our supporter data efficiently and effectively across the organisation, we are looking for an experienced business analyst to bridge the gaps across people, processes and technology. This role will be part detective, part facilitator and part change leader as you guide Key Users through projects that are truly transformational.

What We’re Looking For:

• Proven experience in a business analyst role within at least one fundraising CRM migration or a similar digital transformation project.
• Flexible and solutions-focussed attitude to adapting skills and experience to the current context and project approach.
• Organised and able to provide task breakdown, timings and resource needed ahead of time to secure this with Project Manager and Key Users and ensure tasks and decisions this role is responsible for delivering are completed in line with overall project plan requirements.
• Confident business analyst able to communicate effectively, lead teams through change and build trust in your experience.
• Excellent communication and negotiation skills, with the ability to engage both technical and non-technical stakeholders to drive decision making and progress actions.
• Calm, solution-focussed approach to solving complex problems, and the ability to identify and communicate to others a clear way through.
• Understanding of Data Protection regulations and standards, and interdependencies between data processes and compliance.
• Ability to build strong relationships across all levels of the organisation and work collaboratively.
• Exceptional attention to detail, organisational skills, and time management abilities.
• Previous experience of migrating to Microsoft Dynamics as a CRM desired.
• BC International Diploma in Business Analysis or equivalent would be desirable but not essential.

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities:

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: Health & Safety and Environment; Safeguarding; Data Protection; Equality, Diversity, and Inclusion; Quality. The role is subject to a Basic DBS check.

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have.

TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.