At a Glance
- Tasks: Coordinate life-saving helicopter transfers for critically ill children across the UK.
- Company: Join the National Children’s Air Ambulance, a passionate charity making a real difference.
- Benefits: Competitive salary, enhanced leave, life assurance, and access to discounts.
- Other info: Dynamic environment with opportunities for personal growth and community involvement.
- Why this job: Be part of a team that saves lives and supports NHS clinical teams.
- Qualifications: Experience in control room or coordinating roles, strong communication skills, and attention to detail.
The predicted salary is between 28858 - 28858 £ per year.
Join a life-saving team making a difference every day. As an Air Desk Coordinator with the National Children’s Air Ambulance, you’ll be at the heart of our operation, coordinating our specialist helicopter transfers for critically ill babies and children across the UK. From managing flight logistics and liaising with clinical teams to monitoring missions in real time, you’ll ensure every transfer runs smoothly, safely, and efficiently. This isn’t simply a logistics role — it’s operating in a high-stakes environment where every decision matters. You’ll combine skills such as operational precision, excellent communication, calm under pressure and a strong sense of purpose. Every flight you help coordinate is part of a flying intensive care unit that can reduce transit time dramatically and provide an outstanding service to our NHS Clinical teams and patients.
What We Offer
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.
What You’ll Be Doing
- Airdesk Operations
- Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation.
- Work in partnership with CPTs and flight crews to deliver an outstanding service.
- Liaise with hospitals, landing sites, airports, and emergency services to support safe operations.
- Prioritise and adapt to changing needs in a dynamic environment.
- Continuous Improvement & Administration
- Help meet service performance targets and share feedback where improvements can be made.
- Record and report operational data accurately.
- Complete incident reports and other required documentation.
- Provide administrative support and complete general tasks as directed by the Airdesk Team Leader.
- Additional Responsibilities
- Participate and support with training days and education events both internally and externally.
- Champion the work of The Children’s Air Ambulance whenever opportunities arise.
- Support charity events and fundraising activities.
- Take on any other reasonable duties to support the smooth running of our operations.
What We’re Looking For
- Essential
- Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response.
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing.
- Knowledge of The Children’s Air Ambulance, its organisational values, and the service it provides.
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Have a high attention to detail and level of accuracy.
- Ability to work under pressure in fast moving situations.
- Full UK manual driving licence.
- MS Office Skills.
- Desirable
- Experience of supporting or being involved in aeromedical retrievals / transfers.
- Ability to accurately complete reports by reviewing analysis and compiling data.
- Understanding of NHS paediatric and neonatal retrieval teams and ambulance services.
What’s In It For You
At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.
Compliance Responsibilities
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.
Airdesk Operations Coordinator employer: The Air Ambulance Service
The Air Ambulance Service is an exceptional employer, offering a unique opportunity to make a tangible impact in the community through meaningful corporate partnerships. With a flexible work-from-home policy and a supportive team culture, employees are encouraged to grow professionally while contributing to life-saving initiatives. The organisation prioritises employee development and fosters a passionate environment where your efforts directly support vital services.
StudySmarter Expert Advice🤫
We think this is how you could land Airdesk Operations Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Air Ambulance Service and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Air Ambulance Service!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Air Ambulance Service keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Airdesk Operations Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Air Ambulance Service:This is your chance to really connect with the team at The Air Ambulance Service. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Air Ambulance Service
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Air Ambulance Service.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Air Ambulance Service that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Air Ambulance Service. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
