At a Glance
- Tasks: Coordinate life-saving helicopter transfers for critically ill children across the UK.
- Company: Join the National Children’s Air Ambulance, a passionate charity making a real difference.
- Benefits: Competitive salary, enhanced leave, life assurance, and access to discounts.
- Other info: Dynamic environment with opportunities for personal growth and community involvement.
- Why this job: Be part of a team that saves lives and supports NHS clinical teams.
- Qualifications: Experience in control room or coordinating roles, strong communication skills, and attention to detail.
The predicted salary is between 28858 - 28858 £ per year.
Join a life-saving team making a difference every day. As an Air Desk Coordinator with the National Children’s Air Ambulance, you’ll be at the heart of our operation, coordinating our specialist helicopter transfers for critically ill babies and children across the UK. From managing flight logistics and liaising with clinical teams to monitoring missions in real time, you’ll ensure every transfer runs smoothly, safely, and efficiently. This isn’t simply a logistics role — it’s operating in a high-stakes environment where every decision matters. You’ll combine skills such as operational precision, excellent communication, calm under pressure and a strong sense of purpose. Every flight you help coordinate is part of a flying intensive care unit that can reduce transit time dramatically and provide an outstanding service to our NHS Clinical teams and patients.
What We Offer
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.
What You’ll Be Doing
- Airdesk Operations
- Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation.
- Work in partnership with CPTs and flight crews to deliver an outstanding service.
- Liaise with hospitals, landing sites, airports, and emergency services to support safe operations.
- Prioritise and adapt to changing needs in a dynamic environment.
- Continuous Improvement & Administration
- Help meet service performance targets and share feedback where improvements can be made.
- Record and report operational data accurately.
- Complete incident reports and other required documentation.
- Provide administrative support and complete general tasks as directed by the Airdesk Team Leader.
- Additional Responsibilities
- Participate and support with training days and education events both internally and externally.
- Champion the work of The Children’s Air Ambulance whenever opportunities arise.
- Support charity events and fundraising activities.
- Take on any other reasonable duties to support the smooth running of our operations.
What We’re Looking For
- Essential
- Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response.
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing.
- Knowledge of The Children’s Air Ambulance, its organisational values, and the service it provides.
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Have a high attention to detail and level of accuracy.
- Ability to work under pressure in fast moving situations.
- Full UK manual driving licence.
- MS Office Skills.
- Desirable
- Experience of supporting or being involved in aeromedical retrievals / transfers.
- Ability to accurately complete reports by reviewing analysis and compiling data.
- Understanding of NHS paediatric and neonatal retrieval teams and ambulance services.
What’s In It For You
At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.
Compliance Responsibilities
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.
Airdesk Operations Coordinator employer: The Air Ambulance Service
The Air Ambulance Service is an exceptional employer, offering a unique opportunity to make a tangible impact in the community through meaningful corporate partnerships. With a flexible work-from-home policy and a supportive team culture, employees are encouraged to grow professionally while contributing to life-saving initiatives. The organisation prioritises employee development and fosters a passionate environment where your efforts directly support vital services.
