Volunteer Online Retail Assistant — Clothing & Listings in Rugby

Join Our Lifesaving Volunteers as Volunteer Online Sales Support.

Location: Rugby, Warwickshire

Hours: Flexible

Our Volunteer Clothes Sorters help transform generous clothing donations into vital funds that support The Air Ambulance Service’s lifesaving work. Working behind the scenes in one of our retail locations, you’ll sort, prepare and organise donated clothing, shoes and accessories, ensuring high-quality items are ready for sale in our charity shops. Every item you help process contributes to keeping our helicopters flying and our critical care teams responding when every second counts. This is a fantastic opportunity to meet new people, gain retail experience and make a meaningful difference in your local community.

As part of our commitment to equity, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help shape a more inclusive workplace.

What You’ll Be Doing

• Sorting donated items suitable for online sale.
• Researching brands, collectables, antiques and other specialist items to help maximise their value.
• Photographing products to create attractive, high-quality online listings.
• Writing clear, accurate and engaging product descriptions.
• Uploading and maintaining online marketplace listings.
• Responding to customer enquiries in a professional and timely manner.
• Picking, packing and preparing sold items for dispatch.
• Helping maintain an organised, safe and efficient online retail workspace.
• Working closely with the Online Retail Team to maximise income from donated goods.

What We’re Looking For

• A positive, reliable and flexible attitude.
• Good attention to detail and organisational skills.
• Confidence using computers or a willingness to learn.
• An interest in online selling, photography, fashion, collectables or retail (although this isn’t essential).
• Good written and verbal communication skills.
• The ability to work independently as well as part of a team.
• A passion for supporting The Air Ambulance Service and making a difference.

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork, and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

Compliance Responsibilities

In addition to specific compliance requirements within your role, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equity, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and appropriately escalate any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where equity, diversity, and human rights are guiding principles, individuals are respected, and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. This commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact. Any new staff starting with the organisation will need to be committed to safeguarding, complete relevant safeguarding training and report any concerns. TAAS operates a safer recruitment process, identifying and rejecting anyone who may be a risk to vulnerable people.