Head of Ecommerce and IT Asset Reuse in Rugby

Join Our Lifesaving Team

Location: Rugby, Warwickshire

Hours: 40 Hours per week

We’re seeking a Head of Ecommerce & IT Asset Reuse to drive sustainable income growth through online trading, digital innovation and customer insight. Leading all e-commerce and IT Asset Reuse activities, you will maximise the value of donated stock and IT assets through effective merchandising, marketplace development and data-driven decision making. Working closely with Retail, Marketing, Supporter Engagement and Finance teams, you will ensure our physical and digital channels operate as a seamless income-generating function while delivering excellent customer and supporter experiences. If you're a strategic, commercially minded leader who wants to make a real difference, this is an exciting opportunity to help an organisation committed to saving lives every day.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing:

• Lead our E-Commerce and IT Asset Reuse strategy to drive sustainable income growth through online trading, digital innovation and data-led decision making.
• Oversee all online trading activities, maximise the value of donated stock and IT assets, and develop strategic partnerships to expand income opportunities.
• Work closely with retail teams to create a seamless omnichannel model while ensuring strong governance, compliance and information security standards.
• Inspire and develop a high-performing team, champion continuous improvement, and take ownership of budgets, forecasting and commercial performance.

This is an exciting opportunity for an ambitious e-commerce leader who is passionate about delivering growth and social impact.

What We’re Looking For:

• A commercially driven leader with proven experience in e-commerce, digital retail or commercial trading.
• A track record of leading teams, driving change and using data and insight to improve performance, customer experience and profitability.
• Strong knowledge of online retail, marketplace operations and commercial analysis, with the ability to identify growth opportunities and make informed, data-led decisions.
• Excellent leadership, communication and problem-solving skills.
• Experience of developing high-performing teams and building effective stakeholder relationships.
• Experience in charity retail, IT Asset Reuse, multi-channel retailing, CRM or EPOS systems, and information governance would be advantageous.

This role is ideal for an innovative, commercially focused professional who is passionate about delivering sustainable growth and social impact.

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities:

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

Environment:

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operates a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.