Shop Manager in Milton Keynes

Join Our Lifesaving Team

Location: Milton Keynes, MK4 4DD

Hours: Part time, 30hpw

Benefits: TAAS Benefits Table

Looking for a retail role that’s more than just a job? Fancy being part of something that truly saves lives every day? Well then this is your sign…we’re on the lookout for a creative, motivated, and customer-focused Shop Manager to join the team in our Milton Keynes Shop. As part of The Air Ambulance Service, your work will directly support our lifesaving missions. Every item sold helps keep our helicopters in the sky and our crews ready to respond.

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing

• Maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back-room operation
• Delivery of budgeted sales targets and maximising profit
• Providing and promoting excellent customer service
• Creating a store layout that is in line with brand guidelines

What We’re Looking For

• Able to demonstrate effective people management experience
• Organisational skills and time management
• Ability to understand issues related to working with volunteers
• Proven customer care skills
• IT skills and business online experience
• Understanding of financial and numerical information
• Experience in cash handling and online stock control
• Creativity and flair for presenting items
• Ability to keep up with retail trends and use initiative for positive results

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career. Click “Apply Now” and help us keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.