At a Glance
- Tasks: Support daily shop operations and lead a diverse team to deliver excellent customer service.
- Company: Join The Air Ambulance Service and be part of a lifesaving mission.
- Benefits: Enhanced annual leave, life assurance, discounts, and a supportive team environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your skills in a dynamic retail setting.
- Qualifications: Strong communication skills, customer service experience, and a passion for our mission.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a retail role that’s more than just a job? Fancy being part of something that truly saves lives every day? Well then this is your sign…we’re on the lookout for a creative, motivated, and customer-focused Assistant Shop Manager to join the team in our new Stony Stratford Shop. As part of The Air Ambulance Service, your work will directly support our lifesaving missions. Every item sold helps keep our helicopters in the sky and our crews ready to respond.
What We Offer
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
- Equality, diversity and inclusion opportunities through internal EDI networks
To support the shop manager in leading and managing the day-to-day operations of our store, ensuring income targets are met in line with our organisational objectives. The Assistant shop manager will motivate and support the management of a diverse team including volunteers, ensuring excellent customer service is delivered whilst maintaining high standards of presentation and efficient stock rotation.
What We’re Looking For
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborative approach to achieving departmental and wider organisational objectives.
- Passion for the work that TAAS does.
- Excellent interpersonal and communication skills
- Excellent customer service abilities
- Flexibility to work weekends and occasional additional hours as required
- A flexible approach to allow adaptability to the changing needs of the organisation.
- Ability to handle confidential information.
- Ability to multi‑task and thrive in a fast‑paced environment.
- Ability to pay attention to detail and work to fixed deadlines.
Compliance Responsibilities
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for the above areas and are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding those responsibilities. The role is subject to a Basic DBS check.
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e. employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. All new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operates a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Assistant Manager (Sunday) employer: The Air Ambulance Service Limited
The Air Ambulance Service is an exceptional employer, offering a unique opportunity to contribute to life-saving operations while working in a supportive and collaborative environment. With a strong focus on employee growth and development, staff are encouraged to enhance their skills and advance their careers within the charity. Located in Rugby, employees benefit from a fulfilling work culture that prioritises safety, teamwork, and making a meaningful impact in the community.
Contact Details:
The Air Ambulance Service Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Sunday)
✨Tip Number 1
Get to know the company! Research The Air Ambulance Service and understand their mission. When you walk into that interview, show us how passionate you are about saving lives and supporting their cause.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to hear those stories during your interview, so be ready to share how you can motivate a team to deliver excellent service.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, especially in a shop like ours. Show us that you can handle multiple tasks and thrive under pressure – we love a candidate who can keep calm and carry on!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team and making a difference.
We think you need these skills to ace Assistant Manager (Sunday)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the work that TAAS does shine through. We want to see how much you care about making a difference and supporting our lifesaving missions.
Highlight Your Skills:Make sure to showcase your excellent interpersonal and customer service skills in your application. We’re looking for someone who can motivate a diverse team and deliver top-notch service, so don’t hold back!
Be Specific:Use specific examples from your past experiences to demonstrate how you align with our core values. We love seeing real-life evidence of your collaborative approach and ability to thrive in a fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Air Ambulance Service Limited
✨Know Your Purpose
Before the interview, take some time to understand the mission of The Air Ambulance Service. Familiarise yourself with how your role as an Assistant Shop Manager contributes to saving lives. This will not only show your passion but also help you connect your personal values with the organisation's goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your excellent customer service abilities. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to delivering exceptional service in a retail environment.
✨Demonstrate Team Leadership
As an Assistant Shop Manager, you'll be leading a diverse team, including volunteers. Be ready to discuss your leadership style and provide examples of how you've motivated and supported a team in the past. Highlight your collaborative approach and how you can help achieve departmental objectives.
✨Be Ready for Compliance Questions
Since compliance is crucial in this role, brush up on the key areas mentioned in the job description, such as Health & Safety, Data Protection, and Safeguarding. Prepare to discuss how you would handle confidential information and ensure that all team members adhere to these important policies.
