At a Glance
- Tasks: Join our team to manage bookings and provide top-notch customer service.
- Company: The Ainsworth Collection, known for vibrant guest experiences.
- Benefits: Competitive pay, tips, discounts, and flexible working hours.
- Other info: Opportunities for career progression in a supportive environment.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Customer service skills and a friendly personality are essential.
The Ainsworth Collection is looking for a part-time Guest Relations Assistant to join our reservations team. Located in our office overlooking Padstow Harbour, our guest relations team is the beating heart of our business; every guest's experience begins here.
We are seeking a strong customer-focused, organised individual with an excellent telephone manner and a background in customer service. A working knowledge of computer skills including Word, Excel, and Outlook are desirable, but ongoing training and support will be given.
Responsibilities include:
- Taking customer bookings for our restaurants and bedrooms and managing our online bookings.
- Answering customer and supplier queries via telephone and email.
- Taking payments for our vouchers and stays.
- Keeping accurate notes on customer bookings including special occasions, dietary requirements, etc.
- Building a database that in turn gives our customers the very best experience possible.
- Ensuring the right information is passed on to the relevant managers and team regarding every reservation.
- Understanding company policies and booking procedures to relay correct information to our customers.
- Assisting restaurant managers with printing of menus, lunch and dinner reservations.
- Working with hospitality programmes E Restaurant, Rez Control, and Gifted.
Our people
Our ethos is to create a vibrant, memorable experience across The Ainsworth Collection (Paul Ainsworth at No6, Ci Ci's Bar, Caffe Rojano, Padstow Townhouse, The Mariners, and St Enodoc). Our team has a passion for good food and delivering great service. A friendly smile and bubbly personality are the reasons our guests return and continue to make happy memories with us; the journey starts when they pick up the phone and talk to our Guest Relations team.
If you have a passion for customer service and are willing to learn, we can show you the rest. We know that variety, friendship, and being able to rise to the challenge make our roles interesting, and we are proud to offer individual, bespoke career progression throughout our family.
Our Rewards
Here at The Ainsworth Collection, we are dedicated to making your working environment an exciting and inspiring place to be. As part of the family, we love nothing more than rewarding our team for all their hard work, and as part of our team you can expect:
- Competitive salary
- Excellent share of tips
- Enrolment in Hospitality Action Employee Assist programme, offering support and advice for a range of topics 24/7
- 25% discount within our family group
- Paid holiday equivalent to 28 days per year (based on a 5-day working week)
- Flexible working patterns, promoting a healthy work/life balance.
If this sounds like something for you, we would love to meet you. Please apply with a copy of your CV and a covering letter; we can't wait to hear from you.
Part-time/Full Time; 3-5 days per week, including weekends. Salary: From £13.00 per hour. Job Type: Full-time. Pay: £13.00 per hour. Work Location: In person.
Guest Relations Assistant in Padstow employer: The Ainsworth Collection
The Ainsworth Collection is an exceptional employer, offering a vibrant work environment in the picturesque setting of Padstow Harbour. With a strong focus on employee growth and a commitment to providing ongoing training, we ensure that our team members thrive in their roles while enjoying competitive salaries, excellent tips, and a generous benefits package. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Assistant in Padstow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Ainsworth Collection and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Ainsworth Collection and let us see your personality shine through!
We think you need these skills to ace Guest Relations Assistant in Padstow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Ainsworth Collection.
Get Familiar with Our Brand:Before applying, take some time to learn about The Ainsworth Collection and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Ainsworth Collection
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Ainsworth Collection.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Ainsworth Collection will surely appreciate.
