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- Tasks: Coordinate communication between clients, support workers, and package managers to ensure smooth operations.
- Company: Join AICS Group, a dedicated team focused on client rehabilitation and support.
- Benefits: Enjoy competitive pay, financial perks, and comprehensive training opportunities.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your confidence and teamwork spirit!
- Other info: Flexible working locations and a commitment to equal opportunities.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Ealing, London
HOURS OF DUTY: 40 hours a week
RESPONSIBLE TO: Senior Manager
MAIN CONTACTS:
- Clients & family members
- AICS Group staff
- Multidisciplinary Team including: team leaders, therapists, consultants, psychologist, case managers and GPs
SPECIAL CONDITIONS OF SERVICE:
- An enhanced Disclosure and Barring Service check will be undertaken
- Maintain confidentiality in respect of the client
- Able and willing to work flexibly at various locations
ABOUT THE ROLE: As a Package Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client’s rehabilitation is implemented.
MAIN DUTIES:
- Communicate weekly with available Support Workers (SW)
- Update the internal system with SWs availability
- Create rotas with support worker availability and confirm availability
- Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly
- Support Package Managers with collating necessary documentation for client visits and referrals
- Assist and monitor with the use of I-connect
- Liaise with support workers for MACH (Daily reports) forms / timesheets / I-connect
- Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA))
- Assist Package Managers with organising and participate in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings
- Assist Package Managers with creating, checking and making amendments to MACH forms using the online system
- Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessments (MCA’s)
- Complete quarterly supervisions with SWs, reviewing personal development in line with company policy
- Liaise with other departments to facilitate recruitment on packages
- Regularly participate with the on-call rota
- Send out PPE
- Schedule Meet & Greets including finding out availability of SWs and induction of new staff
- Schedule shadow shifts, liaising with all parties to match availability
- Monitor documentation ensuring that all information is up to date
- On-call duties to attend
Additional Duties:
- Participate in the supervision and appraisal system
- Any other additional duties required by management
EQUAL OPPORTUNITIES: Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference.
HEALTH & SAFETY:
- To maintain a safe and secure working environment
- To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact
- To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy
- To carry out Health and Safety checks and maintain accurate records
- To ensure all safety and security procedures are followed to keep self and others safe
- To promote awareness of Health and Safety amongst clients
SAFEGUARDING: All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager.
CONFIDENTIALITY: It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged.
TRAINING: The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews.
WHAT WE OFFER:
- Competitive pay rates
- A range of financial benefits
- Mandatory Training (T&C)
- Brain Injury Training
- Medication Training
- Epilepsy Training
- Bespoke training based on clients' needs and requirements
Package Coordinator employer: The AICS Group
Contact Detail:
The AICS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Package Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Package Coordinator. Understanding the nuances of coordinating between clients, support workers, and package managers will give you an edge in interviews. Be ready to discuss how your past experiences align with these duties.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in similar roles. Engaging with them can provide insights into the day-to-day challenges and expectations of the job, which you can leverage during your application process.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in the past. This will show that you can handle the logistical aspects of the role effectively.
✨Tip Number 4
Research the AICS Group and their approach to client care. Being knowledgeable about their values and services will help you articulate why you're a good fit for their team and how you can contribute to their mission.
We think you need these skills to ace Package Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Package Coordinator. Highlight your relevant experience in coordinating people and systems in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to work in a team, and any relevant experience in healthcare or support roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The AICS Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Package Coordinator. Familiarise yourself with the key duties such as liaising with support workers and managing documentation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Package Coordinator, effective communication is crucial. Prepare examples from your past experiences where you successfully coordinated between different parties or resolved conflicts. Highlighting these skills will show that you can handle the demands of the position.
✨Demonstrate Flexibility and Teamwork
The job requires working flexibly across various locations and as part of a multidisciplinary team. Be ready to discuss how you've adapted to changing circumstances in previous roles and how you collaborate with others to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. This preparation will help you respond confidently during the interview.
