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- Tasks: Coordinate communication between clients, support workers, and package managers to ensure smooth operations.
- Company: Join AICS Group, a dedicated team focused on client rehabilitation and support.
- Benefits: Enjoy competitive pay, financial perks, and comprehensive training opportunities.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your confidence and teamwork spirit!
- Other info: Flexible working locations and a commitment to equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Ealing, London
HOURS OF DUTY: 40 hours a week
RESPONSIBLE TO: Senior Manager
MAIN CONTACTS:
- Clients & family members
- AICS Group staff
- Multidisciplinary Team including: team leaders, therapists, consultants, psychologist, case managers and GPs
SPECIAL CONDITIONS OF SERVICE:
- An enhanced Disclosure and Barring Service check will be undertaken
- Maintain confidentiality in respect of the client
- Able and willing to work flexibly at various locations
ABOUT THE ROLE: As a Package Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client’s rehabilitation is implemented.
MAIN DUTIES:
- Communicate weekly with available Support Workers (SW)
- Update the internal system with SWs availability
- Create rotas with support worker availability and confirm availability
- Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly
- Support Package Managers with collating necessary documentation for client visits and referrals
- Assist and monitor with the use of I-connect
- Liaise with support workers for MACH (Daily reports) forms / timesheets / I-connect
- Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA))
- Assist Package Managers with organising and participating in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings
- Assist Package Managers with creating, checking and making amendments to MACH forms using the online system
- Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessments (MCA’s)
- Complete quarterly supervisions with SWs, reviewing personal development in line with company policy
- Liaise with other departments to facilitate recruitment on packages
- Regularly participate with the on-call rota
- Send out PPE
- Schedule Meet & Greets including finding out availability of SWs and induction of new staff
- Schedule shadow shifts, liaising with all parties to match availability
- Monitor documentation ensuring that all information is up to date
- On-call duties to attend
Additional Duties:
- Participate in the supervision and appraisal system
- Any other additional duties required by management
EQUAL OPPORTUNITIES: Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference.
HEALTH & SAFETY:
- To maintain a safe and secure working environment
- To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact
- To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy
- To carry out Health and Safety checks and maintain accurate records
- To ensure all safety and security procedures are followed to keep self and others safe
- To promote awareness of Health and Safety amongst clients
SAFEGUARDING: All members of staff at The AICS Group have a safeguarding responsibility. As part of the role, the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager.
CONFIDENTIALITY: It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged.
TRAINING: The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews.
WHAT WE OFFER:
- Competitive pay rates
- A range of financial benefits
- Mandatory Training (T&C)
- Brain Injury Training
- Medication Training
- Epilepsy Training
- Bespoke training based on clients' needs and requirements
Package Coordinator employer: The AICS Group
Contact Detail:
The AICS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Package Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Package Coordinator. Understanding the nuances of coordinating between clients, support workers, and package managers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the care sector. Engaging with current or former employees of AICS Group can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience you have in managing schedules or coordinating teams. This will highlight your ability to handle the logistical aspects of the role effectively.
✨Tip Number 4
Prepare to discuss your approach to communication and teamwork. As a Package Coordinator, you'll need to liaise with various stakeholders, so being able to articulate your collaborative style will set you apart from other candidates.
We think you need these skills to ace Package Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Package Coordinator role. Focus on your ability to coordinate teams, manage documentation, and communicate effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific duties from the job description that excite you and explain how your background makes you a great fit.
Highlight Relevant Experience: When detailing your work history, emphasise any previous roles where you coordinated teams or managed schedules. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Package Coordinator position.
How to prepare for a job interview at The AICS Group
✨Show Your Coordination Skills
As a Package Coordinator, you'll need to demonstrate your ability to coordinate people and systems. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules, communicated effectively with team members, or resolved conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties outlined in the job description. Highlight your understanding of tasks like creating rotas, liaising with support workers, and maintaining documentation. This shows that you're not only interested but also knowledgeable about what the role entails.
✨Emphasise Teamwork
The role requires working closely with Package Managers and Support Workers. Prepare to share examples of how you've successfully collaborated in a team setting, showcasing your ability to support others and contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of situations where you had to think on your feet, manage unexpected changes, or ensure client safety, and be ready to explain your thought process.
