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For Companies At a Glance
- Tasks: Manage client care plans and support rehabilitation workers daily.
- Company: Join The AICS Group, dedicated to helping clients recover from brain injuries.
- Benefits: Enjoy a hybrid work model and competitive salary of £33-37k.
- Why this job: Make a real difference in clients' lives while working in a supportive team environment.
- Qualifications: 1 year of healthcare experience preferred; transferable skills are welcome.
- Other info: Bespoke training provided; flexible working locations required.
The predicted salary is between 27500 - 38500 £ per year.
Job Description
POST TITLE: Package Manager (Hybrid)
LOCATION: Ealing, London W5
HOURS OF DUTY: 40 hours a week (inclusive of lunch break)
SALARY: £33-37k (dependent on experience)
RESPONSIBLE TO: Service Manager
Main Contacts
- Clients & family members
- The AICS Group staff
- Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers.
- Rehabilitation support worker
Special Conditions of Service
- An enhanced Disclosure and Barring Service check will be undertaken.
- Maintain confidentiality in respect of the client.
- Able and willing to work flexibly at various locations.
About the Role
The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager.
All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 year\’s experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills.
Main Duties: Client & Package Management
- Complete and update the client\’s care plan, risk assessment and rehabilitation support workers guide
- Work closely with the client\’s MDT team to complete all client documentation
- Attend client MDT meetings monthly or as scheduled
- Attend and contribute towards emergency strategy meetings
- Highlight, recognise, and report any safeguarding concerns
- Liaise with client and their professional team regarding rehabilitation goals
- Organise and host all staff team meetings on behalf of your client
- Offer daily and ongoing support to all rehabilitation support worker
- Give clients professional advice, support, and guidance where necessary
- Complete full package reviews with client, case manager and/or professionals when required
- Organise/monitor the day-to-day activities of rehabilitation support worker working with clients
- Create and make amendments to MACH (daily reports) forms using the online system
- Monitor Rehabilitation support workers using the MACH Form (daily reports) systems
- Oversee general client development (Rehab Programme)
- Ensure that client files are compliant to The AICS Group & CQC standards
- Complete a quarterly audit on selected client files
- Keep up to date with CQC legislation regarding standards of care for clients
- Recruitment of appropriate staff to match existing clients\’ requirements
- Send speculative \’Profile Cards\’ to clients and/or clients\’ case manager
- Keep in communication with your clients regarding changes to any company procedures
- Arrange and host team meetings on the clients\’ behalf
- Complete documents for client files in line with CQC standards
- Visit clients quarterly or when necessary
- Complete client home spot check on clients (including clients from other packages)
- Record and monitor any client complaints
Main Duties: Rehabilitation Support Workers Management
- Assist with the introduction of new rehabilitation support workers to clients & the organisation
- Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries)
- Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration)
- Complete and amend any potential candidate profile cards when required
- Complete quarterly supervisions with all rehabilitation support worker
- Monitor rehabilitation support workers performance according to the organisation\’s disciplinary policy
- Support all rehabilitation support workers with personal and professional development plans
- Provide as much information as possible to rehabilitation support workers on any potential clients
- Organise client and rehabilitation support workers meet and greets / interviews
- Check and update the Staff Plan system with rehabilitation support workers availability
- Complete and send out weekly or monthly client rotas
Main Duties: Payroll Management
- Check timesheets for accuracy and expense claims as and when required
- Confirm rehabilitation support workers weekly hours using the Staff Plan system
- Assist accounts with any payroll amendments, issues, or concerns
- Assist accounts with any invoice amendments, issues, or concerns
- Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary
- Communicate directly with clients regarding any credit control issues, if required
Main Duties: New Referral Management
- Taking new referrals over the phone, face to face or via email
- Complete an initial referral form and file for future reference
- Update your client new referral pipeline form
- Send case manager or client the rate schedule, client information sheet and terms of business
- Arrange an initial referral meeting with client, client\’s representative and/or case manager
- Complete the initial care plan, initial risk assessment and environmental risk assessment
- Communicate directly with recruitment department regarding any recruitment needs
- Communicate directly with the case manager or client\’s representative regarding potential rehabilitation support workers
- Organise meet & greets / interviews with the rehabilitation support workers and client
- Complete the clients\’ \’Home folder\’ and arrange for it to be on site
- Ensure the business has accurate information on all new clients – Case managers, solicitors, funders, other professionals and next of kin
- Clarify expense policy and procedure & emergency shift cover procedure
- Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)
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Pacakage Manager employer: The AICS Group
Contact Detail:
The AICS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pacakage Manager
✨Tip Number 1
Familiarise yourself with the specific needs of clients who have sustained brain injuries. Understanding their challenges and rehabilitation goals will help you demonstrate your empathy and suitability for the role during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those working with brain injury rehabilitation. Attend relevant workshops or seminars to make connections and gain insights that could be beneficial in your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and coordinating care plans. Highlight any previous roles where you’ve had to liaise with multidisciplinary teams, as this is crucial for the Package Manager position.
✨Tip Number 4
Research The AICS Group and their approach to client care. Being knowledgeable about their values and practices will allow you to tailor your conversation during interviews and show that you are genuinely interested in joining their team.
We think you need these skills to ace Pacakage Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare, particularly with clients who have sustained brain injuries. Use specific examples to demonstrate your skills in client management and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients regain their independence. Mention your ability to work flexibly and your experience in multidisciplinary teams, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise skills such as planning, motivation, patience, and creativity. These traits are essential for a Package Manager and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The AICS Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Package Manager. Be prepared to discuss how your experience aligns with the duties listed, especially in client management and working with multidisciplinary teams.
✨Showcase Your Experience
Highlight any relevant experience you have in healthcare, particularly with clients who have sustained brain injuries. If you lack direct experience, focus on transferable skills and situations where you've demonstrated patience, creativity, and initiative.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to client care and team management. Think of examples from your past experiences that demonstrate your ability to manage challenges effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
