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For Companies At a Glance
- Tasks: Manage key retail accounts and drive growth through strategic partnerships.
- Company: Dynamic FMCG company focused on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping brand success and building strong customer relationships.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for an experienced National Account Manager to take ownership of key grocery and high street retail accounts within a fast-paced FMCG environment. This role will play a key part in delivering ambitious growth plans, building strong customer relationships and driving commercially effective Joint Business Plans across a branded portfolio. You’ll work cross-functionally with internal teams including Category, Demand Planning, Finance and Marketing, while acting as a trusted commercial partner to your customers.
Key Responsibilities
- Deliver against sales, profitability and market share targets across key retail accounts
- Effectively manage trade investment, making commercially sound recommendations to improve ROI
- Support the launch and ongoing management of new products, brands and categories
- Lead cost price increase discussions in line with business requirements
- Build and deliver customer Joint Business Plans aligned to wider company objectives
- Create commercially viable, insight-led plans that drive growth and strengthen customer partnerships
- Analyse performance and adapt plans where required to maximise results
- Build detailed bottom-up forecasts at SKU level and manage full account P&Ls
- Ensure plans are delivered within retailer timelines and internal sign-off processes
- Deliver distribution targets for new product launches and support wider category growth initiatives
- Partner closely with Category teams to deliver insight-led recommendations and become a trusted category partner
- Ensure promotional activity aligns with wider commercial strategy while challenging where appropriate
- Maintain strong forecasting accuracy and effectively manage risks and opportunities
- Lead regular forecasting and demand planning reviews with internal stakeholders
- Build strong relationships across buying, finance, supply chain and shopper marketing functions
- Develop and manage effective customer contact strategies
- Establish trusted partnerships with key commercial stakeholders
- Challenge constructively while maintaining strong working relationships
- Respond quickly and effectively to customer needs and issues
- Share best practice internally and contribute positively to wider team success
About You
- Proven experience operating at National Account Manager level within FMCG
- Strong experience developing and managing Joint Business Plans
- Excellent commercial and numerical capability
- Strong relationship-building and communication skills
- Proactive, organised and solutions-focused
- Comfortable influencing cross-functionally across multiple teams
- Able to thrive in a fast-paced, entrepreneurial environment
- Resilient mindset with a strong focus on delivering results
- Passionate about brands, customers and driving growth
Apply now or email (url removed)
Customer Account Manager in London employer: The Advocate Group
Contact Detail:
The Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its key accounts. Understand their products, market position, and recent news. This will help you tailor your answers and show that you're genuinely interested in driving growth for their brand.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed Joint Business Plans in the past. Use specific examples that highlight your commercial acumen and relationship-building skills – this is what will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and ready to take on the challenges of a fast-paced FMCG environment.
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in managing key accounts and driving growth in FMCG, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about brands and how your skills align with our goals. Be specific about your achievements in building customer relationships and delivering results.
Showcase Your Commercial Acumen: We want to see your commercial and numerical capabilities. Include examples of how you've made sound recommendations that improved ROI or managed trade investments effectively in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Advocate Group
✨Know Your Numbers
As a Customer Account Manager, you'll need to demonstrate your commercial and numerical capabilities. Brush up on key metrics related to sales, profitability, and market share. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Build Strong Relationships
This role is all about building partnerships. Prepare examples of how you've successfully developed relationships with key stakeholders in the past. Think about how you can convey your proactive approach to maintaining these connections.
✨Showcase Your Strategic Thinking
You'll be expected to create insight-led plans that drive growth. Come prepared with examples of Joint Business Plans you've developed. Highlight your ability to analyse performance and adapt strategies to maximise results.
✨Be Ready for Cross-Functional Collaboration
Since you'll work closely with various internal teams, think about how you can illustrate your experience in cross-functional collaboration. Prepare to discuss how you've influenced and worked with teams like Category, Finance, and Marketing to achieve common goals.