At a Glance
- Tasks: Manage complex customer operations and supply chain coordination across EMEA markets.
- Company: Join Monster Energy, a bold and ambitious FMCG brand.
- Benefits: Fast-paced environment with opportunities for growth and ownership.
- Other info: Dynamic role with exposure to diverse international markets.
- Why this job: Be part of a high-performing team making a real impact in international operations.
- Qualifications: Experience in customer operations, logistics, and strong SAP skills required.
The predicted salary is between 50000 - 65000 € per year.
Do you enjoy bringing order to operational complexity? Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets? Want to play a key role within one of the world’s most recognisable FMCG brands? We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.
If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
The Company
Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious. Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand. Our brand is aggressive, cool, dark, mysterious and fun. Our culture? High-energy, accountable, and built on people who take ownership. Operations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.
The Role
Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East. This is far more than a traditional customer service role. You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods. You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution. The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.
Key Responsibilities
- Managing end-to-end customer order operations across EMEA markets
- Overseeing international order management, allocation, shipping coordination, and transactional closure
- Leading and developing a small customer operations team
- Managing import/export activity, customs documentation, and delivery coordination
- Acting as a key operational contact for customers across Africa & Middle East
- Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
- Driving OTIF performance and service level improvement initiatives
- Managing escalations, supply disruptions, and recovery actions proactively
- Supporting process improvement, automation, and operational standardisation projects
- Maintaining strong SAP transactional accuracy and reporting visibility
- Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
- Monitoring service KPIs, risks, backlog visibility, and operational performance
- Ensuring documentation accuracy and operational compliance across international shipments
What We’re Looking For
- Experience within customer operations, customer supply chain, logistics, export operations, or international customer service
- Strong end-to-end supply chain understanding
- Experience managing complex international order flows
- Import/export and customs documentation experience
- Strong SAP experience (ECC and/or S/4 HANA preferred)
- Strong Excel capability and confidence working with operational data
- Experience managing OTIF, service performance, and operational KPIs
- Ability to manage escalations and work effectively under pressure
- Strong communication and stakeholder management skills
- Experience operating across international or culturally diverse markets
- B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
- Previous people leadership or team management experience
- Process improvement and automation mindset
- Someone proactive, resilient, and highly organised
- A collaborative operator who enjoys building relationships and improving ways of working
Why Join Monster?
This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally. You’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions. The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.
Interested? Click ‘Apply’ or message me directly. The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing.
Customer Supply Chain Manager employer: The Advocate Group
Monster Energy is an exceptional employer that thrives on a high-energy, accountable culture where ownership and ambition are celebrated. As a Customer Supply Chain Manager, you will be part of a dynamic team within one of the world's leading FMCG brands, offering unparalleled opportunities for professional growth and the chance to make a significant impact in a fast-paced international environment. With a focus on innovation and process improvement, Monster Energy empowers its employees to drive change and excel in their roles, making it an ideal workplace for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Monster Energy or similar FMCG brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Monster is all about being bold and ambitious, so think of examples from your past that showcase your proactive attitude and ability to thrive under pressure.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled operational challenges in the past, especially in international settings. This will demonstrate that you can handle the complexities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Monster team and ready to take on the challenge.
We think you need these skills to ace Customer Supply Chain Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love tackling operational challenges and managing complex supply chains. Make it personal and relatable!
Tailor Your Experience:Don’t just list your past jobs; connect your experience to what we’re looking for. Highlight your skills in customer operations, logistics, and SAP order management. Show us how your background makes you the perfect fit for this fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your achievements stand out. Remember, we’re busy too!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Advocate Group
✨Know Your Supply Chain Inside Out
Make sure you brush up on your end-to-end supply chain knowledge. Be ready to discuss how you've managed complex international order flows and any specific challenges you've faced in previous roles. This will show that you understand the operational complexities Monster Energy deals with.
✨Showcase Your SAP Skills
Since strong SAP experience is a must, prepare to talk about your proficiency with SAP ECC or S/4 HANA. Bring examples of how you've used these systems to improve operational efficiency or accuracy in past roles. This will demonstrate your technical capability and readiness for the role.
✨Prepare for High-Pressure Scenarios
Given the fast-paced nature of the role, think of examples where you've successfully managed escalations or supply disruptions. Highlight your problem-solving skills and ability to work under pressure, as this will resonate well with the company's culture.
✨Emphasise Your Collaborative Spirit
Monster Energy values teamwork, so be prepared to discuss how you've built strong cross-functional relationships in previous positions. Share specific instances where collaboration led to improved service performance or operational execution, showcasing your ability to work effectively with diverse teams.
