We are looking for a Support Advocate to join our thriving Contact Centre. Our small and friendly team works at the heart of the organisation, managing communication from people and professionals and providing support to colleagues working with vulnerable people across the south of England.
This role is permanent, working 20 hours per week across 4 days. The starting salary is £25,878 per annum pro rata. The core hours are 9am to 5pm Monday to Friday. The preferred work pattern would be 9am to 2pm Monday, Tuesday, Thursday and Friday.
Together with your colleagues in the team, you will be the first point of contact for all incoming communication for The Advocacy People. You will be responsible for handling calls, responding to emails, triaging incoming referrals and adding them to our database.
As a friendly, helpful individual, we know you’ll go the extra mile to ensure people contacting our organisation are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes.
You must also be a clear communicator who can remain calm in stressful situations and deal with very complex issues in a dignified and sensitive manner.
Proud member of the Disability Confident employer scheme
Support Advocate
Company: The Advocacy People Salary: from £25,878 a year, pro rata Hours: Part-time Location: Hastings, TN34 1DT Working pattern: Hybrid - 1 day remote Job type: Permanent Posting date: 11 Sept 2026 Closing date: 28 Sept 2026
Summary
We are looking for a Support Advocate to join our thriving Contact Centre. Our small and friendly team works at the heart of the organisation, managing communication from people and professionals and providing support to colleagues working with vulnerable people across the south of England.
This role is permanent, working 20 hours per week across 4 days. The starting salary is £25,878 per annum pro rata. The core hours are 9am to 5pm Monday to Friday. The preferred work pattern would be 9am to 2pm Monday, Tuesday, Thursday and Friday.
Together with your colleagues in the team, you will be the first point of contact for all incoming communication for The Advocacy People. You will be responsible for handling calls, responding to emails, triaging incoming referrals and adding them to our database.
As a friendly, helpful individual, we know you’ll go the extra mile to ensure people contacting our organisation are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes.
You must also be a clear communicator who can remain calm in stressful situations and deal with very complex issues in a dignified and sensitive manner.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more in Hastings employer: The Advocacy People
The Advocacy People is an exceptional employer, dedicated to empowering individuals and ensuring their voices are heard in the health and social care sector. With a strong commitment to flexible working, a supportive work culture, and opportunities for professional growth, employees can thrive while making a meaningful impact in Somerset. Join us to be part of a passionate team that values collaboration and strives to improve services for the community.
