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- Tasks: Provide top-notch customer service and manage calls for North Wales Police.
- Company: Join North Wales Police, a vital organisation ensuring community safety.
- Benefits: Earn £15.70 per hour with a shift allowance; enjoy a structured 4 on, 4 off schedule.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Must speak Level 4/5 Welsh and have good communication skills; IT proficiency is essential.
- Other info: This is a 12-month contract starting on 13th April 2025; police vetting required.
Adecco are pleased to be recruiting for Welsh Speaking Switch Board Operators to join North Wales Police. Please see the key details below:
- £15.70 per hour including shift allowance
- Fully office based in St Asaph
- This would be a 12 month contract, with a proposed start date of 13th April 2025
- This position will be working Shifts - it is 4 on, 4 off. The earliest start time is 9am, and the latest finish time is 10pm
The purpose of this role is: To provide an efficient and effective switchboard service on behalf of North Wales Police.
DUTIES AND RESPONSIBILITIES:
- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively.
- Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
- To support the Control Room Operations as and when required e.g. Major Incident situations.
- To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
- To be aware of Force policies on Equal Opportunities, Ground Rules, Health & Safety and Data Protection and to comply with the legislation and the standards of good practice.
- Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.
The role requires applicants who can demonstrate (with evidence) skills in the following areas:
- Speak Level 4/5 Welsh/ability to communicate fluently through the medium of Welsh and English.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to a standard level together with knowledge of Microsoft packages.
Please note, due to Police Criteria you must have lived in the UK for at least the last 5 years continuously. Anything less will not be considered. Any job offer is subject to Police Vetting checks.
Welsh Speaking Emergency Call Handler employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Emergency Call Handler
✨Tip Number 1
Make sure to brush up on your Welsh language skills, especially if you haven't used them in a while. Practising common phrases and scenarios you might encounter in a call handling role can really help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the North Wales Police's operations and values. Understanding their mission and how they serve the community will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various emergency scenarios or customer service challenges, as this will demonstrate your problem-solving skills and ability to think on your feet.
✨Tip Number 4
Network with current or former employees of North Wales Police if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Welsh Speaking Emergency Call Handler
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your Level 4/5 Welsh proficiency in your CV and cover letter. Provide specific examples of how you have used your Welsh language skills in previous roles or situations.
Emphasise Customer Service Experience: Since the role involves providing quality customer service, include any relevant experience you have in this area. Use concrete examples to demonstrate your ability to handle calls effectively and resolve issues at the first point of contact.
Showcase IT Skills: Mention your familiarity with information technology and Microsoft packages. If you have experience using switchboard systems or similar technologies, be sure to highlight that as well.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. Use keywords from the job listing to ensure your application aligns with what North Wales Police is looking for.
How to prepare for a job interview at The Adecco Group
✨Brush Up on Your Welsh
Since this role requires Level 4/5 Welsh, make sure you're comfortable speaking and understanding the language. Practise common phrases and scenarios you might encounter during the job to demonstrate your fluency.
✨Know the Role Inside Out
Familiarise yourself with the duties and responsibilities outlined in the job description. Be prepared to discuss how your skills align with providing quality customer service and handling calls effectively.
✨Showcase Your Communication Skills
During the interview, highlight your ability to communicate clearly and effectively in both Welsh and English. Provide examples of past experiences where you've successfully resolved issues or assisted customers.
✨Understand the Importance of Teamwork
This role involves working closely with others, so be ready to discuss your experience in team environments. Share examples of how you've collaborated with colleagues to achieve common goals or support each other during busy times.
