Join Our Team as a Collections Team Leader (Progression to Manager)!
Are you a strong collections professional ready to take the next step into leadership?
We’re looking for a hands-on Collections Team Leader / Senior who wants to step up, take ownership, and develop into a management role within a growing financial services environment. If you enjoy working in fast-paced, KPI-driven teams and want to build your leadership career, this could be the perfect opportunity.
About Us
We are a growing and forward-thinking financial services business, committed to delivering responsible lending and fair customer outcomes. With a strong focus on performance, compliance, and continuous improvement, we’re investing in our collections function and looking to bring in someone who can grow with the business.
Position Details
- Job Title: Collections Team Leader (Progression to Manager)
- Contract Type: Permanent
- Salary: £35,000–£40,000 (depending on experience) + bonus
- Location: Hybrid (Stockport)
- Working Hours: Full-time
What You’ll Be Doing
This is a hands-on, player-coach role where you will be close to the team and involved in day-to-day collections activity while developing your leadership capability.
You will:
- Support the day-to-day performance of a collections team , ensuring KPIs and quality standards are met
- Lead by example, remaining close to customer activity (calls, escalations, problem cases)
- Provide coaching, mentoring, and support to team members to improve performance and confidence
- Assist with training and onboarding of new starters
- Work with management to identify performance trends and areas for improvement
- Contribute to process improvements and operational efficiency
- Support a positive team culture and help build morale in a high-performing environment
What We’re Looking For
We’re looking for someone ready to step into leadership , not necessarily someone who has already held a senior management role.
Key requirements:
- Experience in collections or recoveries (financial services preferred)
- Exposure to FCA-regulated environments and customer outcomes
- Confident working in a target-driven, KPI-focused environment
- Experience supporting others through coaching, mentoring, or training
- Strong communication and problem-solving skills
- A hands-on, proactive attitude with a desire to develop into a manager
Why Join Us?
This is a genuine opportunity to progress into a management role , not just a static position.
You’ll benefit from:
- Clear progression pathway into management
- Hybrid working flexibility
- Competitive salary with bonus structure linked to performance
- 25 days holiday + bank holidays
- Birthday off
- Company pension
- Healthcare cash plan
- Subsidised office lunches
- Supportive and collaborative team environment
Ready to Take the Next Step?
If you’re looking for a role where you can grow, develop your leadership skills, and make a real impact, we’d love to hear from you.
Please apply with your CV and a short summary of your experience.
