At a Glance
- Tasks: Lead a dynamic team in managing recruitment operations and ensuring client satisfaction.
- Company: Join a leading workforce solutions provider with a focus on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a diverse team that values continuous improvement and professional growth.
- Why this job: Make a real impact by shaping talent management strategies and driving program success.
- Qualifications: 5+ years in workforce solutions with leadership experience; VMS knowledge is essential.
The predicted salary is between 50000 - 65000 £ per year.
About the role
The Program Team Lead plays a critical leadership role within a contingent workforce or talent management program. This position is responsible for guiding day-to-day operations, supporting client stakeholders, mentoring team members, managing requisition activities through Vendor Management Systems (VMS), and ensuring adherence to service level agreements (SLAs), compliance standards, and overall program success. The ideal candidate has a background in workforce solutions, procurement, recruitment, or vendor management, and demonstrates strong leadership, communication, and analytical skills. The role demands strategic thinking and operational excellence, with a focus on continuous improvement, stakeholder satisfaction, and cross‑functional collaboration.
What you’ll be doing
- Lead and manage a team of program coordinators, consultants, or specialists, ensuring effective execution of responsibilities and achievement of SLA targets.
- Provide coaching, performance feedback, and training to team members to foster a high performance, team‑oriented culture.
- Monitor daily team operations to ensure efficient, accurate, and compliant service delivery.
- Support staff onboarding, scheduling, and resource planning in alignment with business needs.
- Serve as the primary escalation point for client stakeholders and internal users, offering resolution guidance for complex or sensitive issues.
- Build and maintain strong relationships with client hiring managers to understand their workforce needs and provide consultative support.
- Participate in client meetings, business reviews, and ongoing program alignment discussions to ensure satisfaction and performance.
- Oversee all stages of requisition activity and candidate lifecycle using VMS tools (e.g., Fieldglass, Beeline).
- Review, vet, and shortlist candidate submissions to ensure qualified talent is presented to hiring managers in a timely manner.
- Monitor and ensure compliance with established policies, procedures, and program guidelines.
- Identify process inefficiencies and contribute to continuous improvement initiatives and SOP updates.
- Partner with supplier/vendor communities to ensure alignment with program expectations regarding candidate quality, onboarding, and performance.
- Ensure vendors comply with rate structures, requisition requirements, and onboarding/offboarding procedures.
- Evaluate supplier performance and contribute to data‑driven vendor management strategies.
- Generate, interpret, and present regular and ad‑hoc reports to clients and internal leadership, including program performance metrics, cost savings, and compliance summaries.
- Leverage insights to influence decision‑making and drive program enhancements.
- Support audits and ensure accuracy of data within the VMS and related platforms.
- Participate in special projects and perform other duties as assigned.
About you
Education & Job Requirements:
- Bachelor’s degree in business, Human Resources, Supply Chain, or a related field, or equivalent work experience.
- Minimum of 5 years in a workforce solutions, MSP, recruitment, or procurement environment.
- At least 1‑2 years in a team lead or supervisory role.
- Experience with Vendor Management Systems (e.g., Beeline, Fieldglass) required.
- Familiarity with Statement of Work (SOW) engagements is a plus.
Knowledge, Skills & Abilities:
- Skilled in communicating effectively verbally and in writing.
- Fluent level of English.
- Ability to establish and maintain effective working relationships.
- Strong leadership and team management capabilities.
- Strong customer service orientation and client relationship management.
- Analytical mindset with the ability to interpret data and draw actionable conclusions.
- Detail‑oriented with exceptional organizational and multitasking skills.
- Ability to work independently under minimal supervision and meet deadlines.
- Experience in recruiting and talent lifecycle management is highly desirable.
- Knowledge of rate structures, employment classifications, and workforce compliance.
- Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
The Adecco Group is proud to be an Equal Opportunity Employer.
Program Team Lead - Recruitment employer: The Adecco Group
At Adecco Group, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Program Team Lead in Recruitment, you will benefit from comprehensive training and development opportunities, a supportive team culture, and the chance to make a meaningful impact on client relationships and workforce solutions. Our commitment to continuous improvement and employee growth ensures that you will be part of a forward-thinking organisation that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Program Team Lead - Recruitment
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at The Adecco Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at The Adecco Group.
We think you need these skills to ace Program Team Lead - Recruitment
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at The Adecco Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to The Adecco Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at The Adecco Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to The Adecco Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at The Adecco Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with The Adecco Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at The Adecco Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact The Adecco Group and how you would contribute to adapting HR strategies.
