At a Glance
- Tasks: Lead a collections team while developing your leadership skills in a dynamic environment.
- Company: A forward-thinking financial services business focused on responsible lending.
- Benefits: Competitive salary, bonus structure, hybrid working, and 25 days holiday.
- Other info: Supportive team culture with clear pathways for career growth.
- Why this job: Genuine opportunity to progress into management and make a real impact.
- Qualifications: Experience in collections and a proactive attitude towards leadership.
The predicted salary is between 35000 - 40000 £ per year.
Join Our Team as a Collections Team Leader (Progression to Manager)! Are you a strong collections professional ready to take the next step into leadership? We’re looking for a hands-on Collections Team Leader / Senior who wants to step up, take ownership, and develop into a management role within a growing financial services environment. If you enjoy working in fast-paced, KPI-driven teams and want to build your leadership career, this could be the perfect opportunity.
About Us: We are a growing and forward-thinking financial services business, committed to delivering responsible lending and fair customer outcomes. With a strong focus on performance, compliance, and continuous improvement, we’re investing in our collections function and looking to bring in someone who can grow with the business.
Position Details:
- Contract Type: Permanent
- Salary: £35,000–£40,000 (depending on experience) + bonus
- Location: Hybrid (Stockport)
- Working Hours: Full-time
What You’ll Be Doing: This is a hands-on, player-coach role where you will be close to the team and involved in day-to-day collections activity while developing your leadership capability. You will:
- Support the day-to-day performance of a collections team, ensuring KPIs and quality standards are met
- Lead by example, remaining close to customer activity (calls, escalations, problem cases)
- Provide coaching, mentoring, and support to team members to improve performance and confidence
- Assist with training and onboarding of new starters
- Work with management to identify performance trends and areas for improvement
- Contribute to process improvements and operational efficiency
- Support a positive team culture and help build morale in a high-performing environment
What We’re Looking For: We’re looking for someone ready to step into leadership, not necessarily someone who has already held a senior management role. Key requirements:
- Experience in collections or recoveries (financial services preferred)
- Exposure to FCA-regulated environments and customer outcomes
- Confident working in a target-driven, KPI-focused environment
- Experience supporting others through coaching, mentoring, or training
- Strong communication and problem-solving skills
- A hands-on, proactive attitude with a desire to develop into a manager
Why Join Us? This is a genuine opportunity to progress into a management role, not just a static position. You’ll benefit from:
- Clear progression pathway into management
- Hybrid working flexibility
- Competitive salary with bonus structure linked to performance
- 25 days holiday + bank holidays
- Birthday off
- Company pension
- Healthcare cash plan
- Subsidised office lunches
- Supportive and collaborative team environment
Ready to Take the Next Step? If you’re looking for a role where you can grow, develop your leadership skills, and make a real impact, we’d love to hear from you. Please apply with your CV and a short summary of your experience.
Collections Team Leader (Progression to Manager) in Manchester employer: The Adecco Group
Join a dynamic and forward-thinking financial services company that prioritises responsible lending and fair customer outcomes. As a Collections Team Leader, you'll thrive in a supportive and collaborative environment that offers clear pathways for progression into management, hybrid working options, and a competitive salary with performance-linked bonuses. With a strong focus on employee development, you will have the opportunity to enhance your leadership skills while contributing to a high-performing team culture in Stockport.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Team Leader (Progression to Manager) in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Adecco Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Team Leader (Progression to Manager) in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Adecco Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Adecco Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Adecco Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Adecco Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Adecco Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Adecco Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
