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- Tasks: Lead and support a Customer Service Transformation project with governance and financial control.
- Company: Join a dynamic team focused on impactful transformation in customer service.
- Benefits: Competitive daily rate, hybrid work model, and a 12-month contract.
- Other info: Work in a collaborative environment with opportunities for professional growth.
- Why this job: Be at the forefront of transformation, driving real change and making a difference.
- Qualifications: Proven TMO experience and strong communication skills are essential.
Our client is seeking an experienced Transformation Management Office Manager to join them and provide support to a Customer Service Transformation project.
This role sits at the heart of programme execution, providing governance, financial control, benefits tracking, and delivery assurance across multiple interdependent workstreams.
Your role will ensure that the CST operates with pace, discipline, and transparency — translating complex transformation activity into clear executive insight and actionable decision-making.
Required Key Skills & Experience
- Proven experience as a TMO Manager
- Previous experience working on a Customer Service Transformation project (desirable)
- Governance and project tracking
- Proficient in PowerPoint
- Benefits tracking
- Excellent communication and stakeholder management skills
- Ability to articulate complex narratives to senior stakeholders
Location: Buckinghamshire
Hybrid: 1-2 days per week in the office / remainder days working from home
Contract: 12 Months
If you’re an experienced Transformation Management Office PMO with experience in supporting Customer Transformation projects, we'd love to hear from you. Please submit your CV today!
Transformation Management Office (TMO) Manager in London employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Management Office (TMO) Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in transformation management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll want to articulate your past experiences in customer service transformation clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on relevant projects, compile a presentation that highlights your governance and project tracking abilities. This will give potential employers a clear insight into your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Transformation Management Office (TMO) Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TMO Manager role. Highlight your experience in governance, project tracking, and any customer service transformation projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to articulate complex ideas clearly. We love seeing examples of how you've effectively managed stakeholders in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforwardness, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Adecco Group
✨Know Your Transformation Inside Out
Make sure you understand the ins and outs of transformation management, especially in customer service. Brush up on your previous experiences and be ready to discuss how you've successfully managed similar projects. This will show that you can hit the ground running.
✨Master the Art of Communication
Since this role involves articulating complex narratives to senior stakeholders, practice explaining your past projects clearly and concisely. Use examples that highlight your governance and project tracking skills, as well as your ability to provide actionable insights.
✨Showcase Your Financial Acumen
Be prepared to discuss how you've handled financial control and benefits tracking in previous roles. Bring specific examples of how your actions led to measurable outcomes, as this will demonstrate your capability to manage the financial aspects of transformation projects.
✨Engage with Stakeholders
Think about how you've managed stakeholder relationships in the past. Be ready to share strategies you've used to ensure transparency and discipline in your projects. This will highlight your ability to foster collaboration and keep everyone aligned during transformation efforts.