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- Tasks: Support hardware operations and enhance processes for a top-class tech experience.
- Company: Join a market-leading financial services client in Leeds with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal and professional growth.
- Why this job: Make a real impact by improving technology services for colleagues across the Bank.
- Qualifications: Experience with ServiceNow and a passion for delivering outstanding customer service.
- Other info: Be part of a dynamic team with excellent career development opportunities.
The predicted salary is between 30000 - 38000 £ per year.
Location: Leeds
Hybrid role working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)
Salary: £30,000 to £38,000
Contract: 9-month fixed term contract
Our market-leading financial services client is seeking a motivated, detail-focused Assistant Technology Support Manager to help deliver a top-class technology experience for colleagues across the Bank. This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements.
Key Responsibilities- Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved.
- Ability to manage and prioritise the operational backlog to support efficiency and colleague experience.
- Identify and drive process improvements based on colleague and IT feedback.
- Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained.
- Support hardware lifecycle activities and help maintain high service standards.
- Contribute to establishing the function as the trusted “go to” area for colleague technology delivery.
- Experience as a ServiceNow user, confident navigating and updating tickets is essential.
- Strong experience delivering service improvements.
- Innovative, adaptable, and proactive in enhancing processes and ways of working.
- Excellent communication and interpersonal skills.
- Proven track record of delivering outstanding customer service.
- Resilient, confident, professional, and able to work effectively with multiple partners and teams.
You will be a valued member of our Adecco Emerging Talent function working onsite with a market-leading organisation.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, growth and development, then you could be a perfect fit for the team and we want to hear from you - APPLY NOW.
Assistant Technology Support Manager in Leeds employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technology Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for tech support roles. We should also think about how our past experiences align with their needs, especially around service improvements and hardware management.
✨Tip Number 3
Show off our problem-solving skills during the interview! Use examples from previous jobs where we identified issues and implemented solutions. This will highlight our proactive approach.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Assistant Technology Support Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Technology Support Manager role. Highlight your experience with hardware management and service improvements, as these are key for us. Use specific examples that showcase your skills in delivering outstanding customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with ServiceNow, as it's essential for us.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, make sure your application reflects your interpersonal skills. Whether it’s through your CV or cover letter, let us see how you can effectively communicate and collaborate with teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Adecco Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware management and ServiceNow. Be ready to discuss how you've used these tools in the past to improve processes or resolve issues. This shows you're not just familiar with the tech, but that you can leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and implemented process improvements in previous roles. Think about specific situations where your actions led to better service delivery or enhanced colleague experiences. This will demonstrate your proactive approach and ability to drive change.
✨Communicate Clearly and Confidently
Since this role involves working with various teams and suppliers, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your experiences effectively and show off your excellent communication skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing operational backlogs or handling colleague feedback. Think through how you would prioritise tasks and maintain service standards under pressure. This will highlight your resilience and ability to work effectively in a fast-paced environment.
