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For Companies At a Glance
- Tasks: Lead global delivery and strategy for MSP partnerships while ensuring client satisfaction.
- Company: Dynamic company focused on innovative solutions and diverse talent.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a global impact by driving strategic partnerships and enhancing service delivery.
- Qualifications: Experience in MSP management, strong communication skills, and ability to handle multiple projects.
- Other info: Join a diverse team that values inclusion and personal development.
The predicted salary is between 80000 - 100000 £ per year.
The Global Delivery Director will be responsible for the operational delivery, governance and development of the allocated accounts throughout the globe. Acting as the point of contact and escalation route for senior customers, this role will provide strategic leadership to the country operational and sales teams, day to day operational governance and oversight of the P&L and budget to ensure delivery of the contractual KPI’s.
What you’ll be doing
- Define and Execute Global MSP Strategy
- Develop and implement a comprehensive global strategy for identifying, onboarding, and scaling partnerships with medium to large MSPs, ensuring alignment with overall business objectives.
- Provide strategic guidance and support to local teams to help navigate regional challenges while maintaining alignment with the global strategy.
- Take strategic ownership of client NPS, ensuring consistently high satisfaction levels through the implementation of performance improvement plans and proactive relationship management.
- Client Relationship Management
- Cultivate and manage senior-level relationships with MSP clients to deeply understand their needs and ensure ongoing satisfaction.
- Serve as the global point of contact for escalations, leading the resolution of critical incidents with speed and precision.
- Operational Delivery & Performance
- Ensure the consistent achievement of contractual KPIs, SLAs, and P&L targets across all MSP programs.
- Oversee data quality governance, generate actionable performance insights, and drive technology adoption to enhance service delivery.
- Lead regular performance reviews, participate in QBRs, and apply data-driven insights to boost partner engagement and revenue growth.
- Business Development & Growth
- Drive retention and growth across programs, including expansion into new countries and the launch of additional MSP initiatives.
- Consult with Sales on bids and proposals; actively participate in executive-level presentations and negotiations, with a focus on delivery models, governance, technology, pricing, contracting, and SLAs.
- Provide strategic oversight and governance of new program and market implementations within MSP portfolios.
- Partner Enablement & Cross-Functional Collaboration
- Design and deliver impactful training programs to equip local teams with the skills, tools, and knowledge required to successfully engage and grow MSP relationships.
- Collaborate with internal stakeholders—including Sales, Marketing, Product, and Legal—to develop frameworks, resources, and initiatives that support long-term partnership success.
- Centralized Delivery & Hub Expansion
- Drive expansion of services in key nearshore and offshore delivery hubs, integrating MSP clients to ensure streamlined and consistent global operations.
- Manage delivery hub performance in collaboration with regional Heads of Delivery, ensuring high-quality service delivery across all geographies.
About you
- Experience in full end-to-end MSP recruitment delivery management, providing demonstrable examples of operating in complex solutions.
- Experience in business analysis – process, organization, qualitative and quantitative, data verification & assessment.
- Excellent written and verbal communication skills including report writing and presentation skills.
- Skilled at handling a fast-paced environment and organizational and client priorities.
- Experience working with a number of countries worldwide.
- Willingness to mentor and train individuals in the wider team.
- Fluent in English (C1+). Plus, another language is highly desired (French, Spanish, Italian, German, Portuguese).
- Strong internal and client relationship skills.
- Ability to identify and understand customer needs.
- Experience of managing concurrent priorities / projects.
- Ability to drive business performance through effective planning, resource management and the creation of robust processes.
- A structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies.
- Knowledge of VMS systems is highly desirable.
- Understands how business strategy cascades into operational delivery plans.
Inclusion
We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.
Global Delivery Director- MSP Vendors employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Delivery Director- MSP Vendors
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in managing complex solutions and client relationships, as these are key for the Global Delivery Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Global Delivery Director- MSP Vendors
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with MSPs and operational delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client relationship management, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively.
Highlight Your Strategic Thinking: We’re looking for someone who can define and execute global strategies. In your application, share examples of how you’ve successfully developed and implemented strategies in previous roles, especially in relation to MSP partnerships.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at The Adecco Group
✨Know Your MSP Strategy
Before the interview, make sure you have a solid understanding of the global MSP strategy. Be ready to discuss how you would define and execute this strategy, and think about examples from your past experience that demonstrate your ability to onboard and scale partnerships effectively.
✨Master Client Relationship Management
Prepare to showcase your skills in managing senior-level relationships. Think of specific instances where you've successfully navigated client needs and escalations. Highlight your approach to maintaining high satisfaction levels and how you’ve implemented performance improvement plans.
✨Demonstrate Operational Excellence
Be ready to talk about your experience with achieving KPIs and SLAs. Bring examples of how you've overseen P&L targets and data quality governance in previous roles. This will show your potential employer that you can ensure consistent operational delivery across all programmes.
✨Showcase Cross-Functional Collaboration
Think about how you've collaborated with various teams in the past. Prepare to discuss how you would design training programs for local teams and work with internal stakeholders to support long-term partnership success. This will highlight your ability to drive business performance through effective collaboration.