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- Tasks: Lead and support a Customer Service Transformation project with governance and financial control.
- Company: Join a dynamic team focused on impactful transformation in customer service.
- Benefits: Competitive daily rate, hybrid work model, and a 12-month contract.
- Other info: Work in a collaborative environment with opportunities for professional growth.
- Why this job: Be at the forefront of transformation, driving real change and making a difference.
- Qualifications: Proven TMO management experience and strong communication skills.
Our client is seeking an experienced Transformation Management Office Manager to join them and provide support to a Customer Service Transformation project. This role sits at the heart of programme execution, providing governance, financial control, benefits tracking, and delivery assurance across multiple interdependent workstreams. Your role will ensure that the CST operates with pace, discipline, and transparency — translating complex transformation activity into clear executive insight and actionable decision-making.
Required Key Skills & Experience
- Proven experience as a TMO Manager
- Previous experience working on a Customer Service Transformation project (desirable)
- Governance and project tracking
- Proficient in PowerPoint
- Benefits tracking
- Excellent communication and stakeholder management skills
- Ability to articulate complex narratives to senior stakeholders
Location: Buckinghamshire
Hybrid: 1-2 days per week in the office / remainder days working from home
Contract: 12 Months
If you’re an experienced Transformation Management Office PMO with experience in supporting Customer Transformation projects, we'd love to hear from you. Please submit your CV today!
Transformation Management Office (TMO) Manager in England employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Management Office (TMO) Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in transformation management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll want to articulate your past experiences in customer service transformation clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on relevant projects, compile a presentation that highlights your governance and project tracking abilities. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Transformation Management Office (TMO) Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the TMO Manager role. Highlight your experience in governance, project tracking, and any customer service transformation projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided governance and delivery assurance in past projects. We love a good story that showcases your skills!
Showcase Communication Skills: Since this role involves articulating complex narratives to senior stakeholders, make sure your application reflects your communication prowess. Use clear and concise language, and don’t shy away from demonstrating your stakeholder management experience. We appreciate clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Adecco Group
✨Know Your Transformation Inside Out
Make sure you understand the ins and outs of transformation management, especially in customer service. Brush up on your previous experiences and be ready to discuss how you've successfully managed similar projects. This will show that you can hit the ground running.
✨Master the Art of Communication
Since this role involves articulating complex narratives to senior stakeholders, practice explaining your past projects clearly and concisely. Use examples that highlight your governance and project tracking skills, as well as your ability to provide actionable insights.
✨Showcase Your Financial Acumen
Be prepared to discuss how you've handled financial control and benefits tracking in previous roles. Bring specific examples of how your financial oversight contributed to the success of a project, as this is crucial for the TMO Manager position.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've built relationships and communicated effectively with various teams. Think of instances where your engagement led to improved project outcomes, as this will resonate well with the interviewers.