HR Advisor (Service Centre) in Birmingham

About the role

At Adecco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, Adecco and a consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training.

We are recruiting for a HR Advisor (Service Centre); You will be part of a high performing team of HR professionals delivering service excellence through end-to-end employee lifecycle transactional processing including starters, leavers, and employee changes. This role includes the management and administration of family friendly and absence processes (including pay calculations and written correspondence) and supports the Employee Relations processes. In the absence of the HR Service Manager the HR Advisor will be one of the most senior people on the team and will therefore be the main point of contact for service-related queries and escalations, understanding the customer centricity concept. The role will also involve acting as a mentor to team members and supporting projects as they arise. This is a hybrid working role where you’ll be based in our Birmingham office (B37 7ES) two days and spend three days from home.

What you’ll be doing

• Responsible for the efficient and accurate administration and coordination of HR process areas within the Service Centre including starters, leavers, changes, and the administration of employee benefits in line with contractual entitlements and company offering.
• Provide rapid, high quality and validated response and support to all customer queries and requests.
• To be the point of escalation for the HR Service Centre on queries that require further clarification on the application of HR policy and process.
• Attend Service Review Meetings with key process owners and business contacts to present and review performance against SLAs.
• Cross skilled across all core HR processes acting as a subject matter expert providing knowledge and expertise.
• Responsible for the accuracy of the data undertaking regular checking and exception reporting across all key processes and systems [HrPro and SAP Success Factors].
• Ensuring payroll feeds are run within agreed timeframes.
• Completion of aligned SOX checks and additional financial controls as verification for the monthly pay run.
• Facilitate daily impactful team huddles keeping the meeting on track, effective and productive.
• Support and assist with system improvement activities (including UAT) as directed.
• Support on local and global projects with a Service Centre touch point liaising with stakeholders, adhering to timelines, identifying issues, and assessing impact on wider team and process changes required (including large scale organization changes and TUPE).
• Manage the absence processes, including monthly submission to Payroll, weekly reports and uploads from client site colleagues and supporting the HR Advisory team in ensuring proactive absence management in line with the HR policies.
• Management and administration of family friendly processes such as maternity, paternity, and shared parental leave including pay calculations and written correspondence.
• Ensure managers complete the probation review process sending reminders/chasers as appropriate to management when approaching end of probation.
• Provide guidance on the possible risk for extending/failing probation.
• Immigration documentation compliance for all new starters and existing colleagues.
• To ensure escalation for ER matters that require HR case management and provide an effective transfer to the Employee Relations Team with appropriate notes.
• To ensure the subject access requests are processed, ensure that all information provided is in line with company policy and agreed by the Employee Relations Team.
• To support the ER Advisors on providing colleague information that is required as part of the resolution and management of ER issues.
• Ensure all documents/information are/is shared and filed appropriately in the organisation’s systems and colleague e-files in accordance with the GDPR Regulations and company policies.

About you

• Able to establish personal credibility, you will possess a high level of interpersonal skills.
• Confident assessing and initiating while working under limited supervision to act independently and take charge of actions proactively.
• Exhibit role model qualities; self-awareness, positivity, humility, empathy, professionalism, and integrity.
• Communicate confidently, clearly, concisely and exhibit strong listening skills.
• Highly effective organisation skills, with an excellent level of accuracy and attention to detail.
• Provide high-quality customer experience and stakeholder management.
• Able to work calmly and efficiently under pressure, whilst being able to prioritise your own workload.
• Be self‑motivated and work autonomously.
• Possess a good working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
• Be able to competently use a HR system (use of OpenHR, Workday and SAP Success Factors a distinct advantage).
• Have up to date knowledge of employment legislation and policy.
• Commitment to continuing professional development, proactively seeking out opportunities for continual learning and self‑development.
• Ability to work in a highly confidential environment dealing with sensitive data.

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organisations to succeed and people to thrive. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

The Adecco Group | Home Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world‑class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi‑brand organisation with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

Working with the Adecco Group Inclusion

Adecco actively encourage veterans, military spouses, and reservists to apply. We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Adecco Group - Our Values Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Adecco Group - Inclusion and Wellbeing