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- Tasks: Support hardware operations and enhance processes for a top-class tech experience.
- Company: Join a market-leading financial services client in Leeds with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal and professional growth.
- Why this job: Make a real impact by improving technology services for colleagues across the Bank.
- Qualifications: Experience with ServiceNow and a passion for delivering outstanding customer service.
- Other info: Be part of a dynamic team with excellent career development opportunities.
The predicted salary is between 30000 - 38000 £ per year.
Location: Leeds
Hybrid role working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)
Salary: £30,000 to £38,000
Contract: 9-month fixed term contract
Our market-leading financial services client is seeking a motivated, detail-focused Assistant Technology Support Manager to help deliver a top-class technology experience for colleagues across the Bank. This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements.
Key Responsibilities
- Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved.
- Ability to manage and prioritise the operational backlog to support efficiency and colleague experience.
- Identify and drive process improvements based on colleague and IT feedback.
- Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained.
- Support hardware lifecycle activities and help maintain high service standards.
- Contribute to establishing the function as the trusted “go to” area for colleague technology delivery.
Skills and Experience
- Experience as a ServiceNow user, confident navigating and updating tickets is essential.
- Strong experience delivering service improvements.
- Innovative, adaptable, and proactive in enhancing processes and ways of working.
- Excellent communication and interpersonal skills.
- Proven track record of delivering outstanding customer service.
- Resilient, confident, professional, and able to work effectively with multiple partners and teams.
You will be a valued member of our Adecco Emerging Talent function working onsite with a market-leading organisation. If you have the experience and desire to work for a well-respected organisation offering personal and professional support, growth and development, then you could be a perfect fit for the team and we want to hear from you - APPLY NOW.
Assistant Technology Support Manager employer: The Adecco Group
Contact Detail:
The Adecco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technology Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so think about how your skills align with their mission.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've improved processes or delivered outstanding service in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Assistant Technology Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Assistant Technology Support Manager. Highlight your experience with hardware management and service improvements, and don’t forget to mention your ServiceNow skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology support and how you can enhance processes. Be sure to mention why you’re excited about working with our market-leading client.
Showcase Your Communication Skills: Since this role involves working with various teams, make sure to highlight your excellent communication and interpersonal skills in your application. We want to see how you can be the 'go to' person for tech delivery!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Adecco Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware management and ServiceNow. Be ready to discuss how you've used these tools in the past, as well as any specific examples of how you've improved processes or delivered outstanding service.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've identified issues and driven process improvements. Think about times when you've had to manage operational backlogs and how you prioritised tasks to enhance colleague experience.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate your interpersonal skills by engaging with the interviewers and asking insightful questions about their team and processes.
✨Be Adaptable and Innovative
Highlight your adaptability and innovative mindset during the interview. Share instances where you've successfully adapted to change or introduced new ideas that improved service delivery. This will show you're proactive and ready to contribute to their goals.
