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- Tasks: Manage reservations, optimise revenue, and ensure top-notch guest experiences.
- Company: The Address Glasgow, a vibrant hotel with a focus on excellence.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Fluent in English, strong organisational skills, and a knack for sales.
- Other info: Fast-paced role with opportunities for mentorship and advancement.
The predicted salary is between 24000 - 36000 £ per year.
Location: The Address Glasgow
Financial Duties and Responsibilities
- You will assist the Revenue Manager by achieving premium RevPAR through effective selling and management of room types, rate management and optimal market business mix.
- Assist in the preparation of occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in business levels.
- Manage no-show revenues.
- Assist the Revenue Manager in maintaining accurate records on pick-up, cancellations, no-shows, and sources of reservations.
- Monitor group wash / pick up.
People Responsibility
- Assume responsibility for the execution of the reservations department's policies and procedures and manage the daily operation.
- Ensure reservation standards are met, conduct testing standards including call observation and conduct regular test calls and provide timely feedback.
- Assist in maintaining favourable working relationships among employees and other departments, to promote maximum morale, productivity and efficiency in the department through leadership and a fair and consistent display of discipline.
- Ensure the team is equipped to work quickly in high‑pressure environments and able to handle stress.
- Keep staff well‑informed of all changes in hotel policy, services, personnel, special activities etc.
- Develop and mentor reservations staff for future advancement.
Guest Experience Responsibility
- Ensure information on all 3rd party channels is correct and up to date.
- Ensure the reservations check have been completed correctly by the reservation department.
- Display a high level of integrity and professionalism at all times when dealing with guests and employees.
- Control all suite reservations in conjunction with the front office managers and ensure special handling of top corporate clients, VIPs, and return guests across the cluster.
- Handle guest complaints keeping senior management well‑informed of any problems and action taken.
Qualifications
- Fluent in English
- Knowledge of telephone sales and upselling
- Excellent administration and organisation skills
- Computer knowledge required.
- Knowledge of the Hotosft Hotel System a plus.
- Accuracy & strong attention to detail
- Ability to prioritize in a fast‑paced environment
Reservations Agent in Glasgow employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. We want you to feel confident and ready to showcase your skills in handling reservations and guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. We want you to reflect the professionalism expected in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reservations Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Agent role. Highlight your experience in revenue management, customer service, and any relevant software knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at The Address Glasgow. Keep it engaging and personal – we love a bit of personality!
Showcase Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us that you’re detail-oriented right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Address Glasgow
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Agent inside out. Familiarise yourself with key terms like RevPAR, occupancy forecasts, and rate management. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your People Skills
Since this role involves managing relationships with both guests and team members, be prepared to discuss your experience in handling difficult situations or complaints. Share specific examples where you’ve successfully resolved issues or improved team morale, as this will highlight your leadership abilities.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, so be ready to talk about how you ensure precision in your work. You might mention any systems or processes you use to keep track of reservations, cancellations, and no-shows. This will reassure them that you can manage the details effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in some role-play during the interview, especially around handling guest interactions or upselling. Practise common scenarios beforehand, so you can demonstrate your telephone sales skills and ability to stay calm under pressure. This will give you an edge in showcasing your practical skills.