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- Tasks: Ensure guest needs are met and maintain security checks throughout the night.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Why this job: Be the night hero, making guests feel safe and welcome while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
DEPARTMENT/LOCATION: Front of House
PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.
RESPONSIBLE TO: Duty Manager/Director of Operations
RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
Duties
- To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
- Receive a full handover from the Daily Porters, Receptionists on duty, and Manager on duty.
- Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
- Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
- To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
- To deal with any guest enquiries/needs quickly and effectively.
- To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard.
- The kitchen and food preparation areas must be maintained in a clean manner.
- To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
- Ensure that any early breakfasts are delivered to the guest on time and to standard.
- To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
- To carry out cleaning as per the night cleaning schedule.
- Cleaning of public areas as assigned by management.
- Maintenance of Premier Lounge. Stock replenished as required.
- Reception desk and office cleaned.
- Ensure meeting rooms are refreshed and prepared.
- Cleaning of public bathroom areas.
- Ensure front areas of the hotel are tidy, cleared of debris and clean.
- If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
- To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
- Complete full report of night shift events in diary and handover any problems/incidents to Duty Manager, Receptionist, and Day Porter on duty prior to leaving.
- Additional and reasonable duties may be assigned as deemed appropriate by management.
Night Porter in Glasgow employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Glasgow
✨Tip Number 1
First things first, make sure you know the ins and outs of the Night Porter role. Familiarise yourself with the job description and think about how your skills match up. When you get to the interview, show us that you understand what it takes to keep guests happy and the hotel running smoothly at night.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions like how you'd handle guest queries or security checks. This will help you feel more confident and ready to impress us when it’s your turn in the hot seat.
✨Tip Number 3
Dress to impress! When you come for your interview, make sure you're looking sharp in a clean, professional outfit. We want to see that you take pride in your appearance, just like you would when greeting our guests at night.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us that you’re genuinely interested in the position. Plus, it gives you another chance to highlight why you’d be a great fit for the Night Porter role.
We think you need these skills to ace Night Porter in Glasgow
Some tips for your application 🫡
Dress to Impress: Make sure your application reflects the professional appearance we value at StudySmarter. A neat and tidy presentation in your CV and cover letter shows you take pride in your work, just like we expect from our Night Porters.
Be Clear and Concise: When writing your application, keep it straightforward. We want to see your skills and experiences clearly laid out, so avoid fluff and get straight to the point. Highlight how you can meet guest needs effectively, just like the role requires.
Show Your Enthusiasm: Let your passion for hospitality shine through in your application. We love candidates who are excited about providing excellent service and ensuring guest satisfaction, so don’t hold back on expressing why you want to join our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Night Porter position. Plus, it’s super easy!
How to prepare for a job interview at The Address Glasgow
✨Dress to Impress
Make sure you arrive for your interview looking sharp and professional. A clean uniform and a well-groomed appearance will show that you take the role seriously and understand the importance of first impressions.
✨Know Your Stuff
Familiarise yourself with the job description and the key responsibilities of a Night Porter. Be ready to discuss how your skills and experiences align with tasks like guest check-ins, security checks, and handling enquiries efficiently.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to interact with guests regularly. During the interview, demonstrate your ability to communicate clearly and effectively. Share examples of how you've handled guest queries or resolved issues in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you understand the expectations better. You might ask about the team dynamics or how success is measured in this position.