At a Glance
- Tasks: Provide top-notch customer service and manage hotel operations during the night.
- Company: The Address Glasgow, a vibrant hotel with a focus on guest experience.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Other info: Perfect for students looking for evening work with career growth potential.
- Why this job: Join a fun team and enhance your hospitality skills while working nights.
- Qualifications: 1 year of reception or admin experience and great communication skills.
The predicted salary is between 22000 - 26000 € per year.
The Address Glasgow are looking for an experienced Night Auditor to join our Front Office Team. You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
Main Duties:
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Do a security check in the hotel and floor walk, ensuring that this is carried out in line with procedures or as determined by the activity & levels of business.
- Provide Beverage Service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift.
- Provide Room Service throughout the evening. Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure.
- Provide assistance with luggage to all guests who require this service.
- Check the meeting rooms scheduled are in order for any meetings scheduled for the next day. Clean and set up as required.
- Perform all reception tasks including check in, check out, night audit procedures and deal with any requests. Reception must always be attended.
- To recognize VIP and regular guests and ensure all the night team are also familiar with them. This applies to both in-house guests and new arrivals.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- Provide the highest level of customer services consistently.
- To take reservations and respond to guests in a timely and professional manner.
- To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- To administer all reservations, cancellations & no-shows in line with company policy.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- To ensure that all monies are kept secure at all times.
- Comply with general cleaning duties as required by management during night shift.
- Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift.
- To ensure that all cash is dealt with in accordance with cash handling procedures.
The Candidate:
- Minimum of 1 years’ experience in a reception or administrative position.
- Excellent communication skills with a pleasant telephone manner.
- Confident in engaging with customers.
- Efficient, well organised and able to multi-task effectively.
- Computer literate, preferably with HotSoft, or other similar hotel systems.
Skills Required:
- Customer service
- Administration
- Reception
- Excellent Communication
Skills Preferred:
- Hotel Operations
- Front Desk
- Guest relations
Night Auditor in Glasgow employer: The Address Glasgow
The Address Glasgow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Night Auditor, you will enjoy a supportive environment where your contributions are valued, alongside competitive benefits and opportunities for advancement within the hospitality industry. Join us in creating memorable experiences for our guests while working in the heart of Glasgow, a city known for its rich culture and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Glasgow
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Address Glasgow's services and amenities. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They might give you insider tips or even put in a good word for you, which can really help you stand out.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and hotel operations. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Address Glasgow.
We think you need these skills to ace Night Auditor in Glasgow
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience in reception or administrative roles. We want to see how your skills align with the Night Auditor position, so don’t hold back on sharing relevant examples!
Be Personable:Since this role is all about customer service, let your personality shine through in your application. Use a friendly tone and show us that you’re confident in engaging with customers. We love a good chat, so make it feel like a conversation!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific duties from the listing that you’re excited about and how you can contribute to our Front Office Team. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Night Auditor role. Plus, it gives you a chance to explore more about what we do at The Address Glasgow!
How to prepare for a job interview at The Address Glasgow
✨Dress to Impress
Make sure you arrive in a full, clean, and presentable uniform. First impressions matter, especially in the hospitality industry, so show that you take pride in your appearance and understand the importance of grooming.
✨Know Your Stuff
Familiarise yourself with the hotel’s operations, including room availability, rates, and any ongoing promotions. Being knowledgeable will not only impress your interviewers but also demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for guests, as this is crucial for a Night Auditor position.
✨Be Ready for Scenario Questions
Expect questions about how you would handle various situations, such as dealing with difficult guests or managing multiple tasks at once. Practising these scenarios can help you respond confidently and effectively during the interview.
