At a Glance
- Tasks: Welcome guests, manage room allocations, and ensure top-notch customer service.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 £ per year.
Reporting to: Front Office Manager
Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
MAIN DUTIES:
- Adhere to the company's Code of Conduct.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
- Ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities (i.e. car parking, directions, etc).
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer service consistently.
- Provide relevant reports to departments as required.
- Take reservations and respond to guests in a timely and professional manner.
- Answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
- Sensible allocation of rooms to customers, having viewed all relevant guest requests.
- Handle safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Deal with Foreign Exchange for customers.
- Ensure that all monies are kept secure at all times.
- Make sure the receptionist is completing their duties as per the checklist.
- Carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Front Office Supervisor in Glasgow employer: The Address Glasgow
As a Front Office Supervisor at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. Our commitment to staff training and growth ensures that you will have ample opportunities to advance your career while enjoying a vibrant workplace culture that values teamwork and innovation. Located in a prime area, our hotel offers unique advantages such as easy access to local attractions and a diverse clientele, making every day an exciting experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your skills align with their mission and make a great impression.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and handling guest requests.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a front office role where customer interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Supervisor in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for customer service.
Tailor Your Application:Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Address Glasgow
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and any recent news or updates. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Master the Job Description
Familiarise yourself with the job description and highlight how your skills align with the responsibilities listed. Be ready to provide specific examples from your past experiences that demonstrate your ability to handle tasks like guest registration and managing reception floats.
✨Practice Customer Service Scenarios
As a Front Office Supervisor, you'll need to excel in customer service. Prepare for situational questions by practising responses to common scenarios, such as handling difficult guests or managing multiple requests at once. This will help you convey your problem-solving skills during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. Remember, you're applying for a supervisory role in a front office setting, so showcasing your professionalism is key to making a positive impact.
