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- Tasks: Lead the Food & Beverage team to deliver exceptional service and maintain high standards.
- Company: Join The Address Glasgow, a vibrant hotel with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and enhance your leadership skills in a lively environment.
- Qualifications: Experience in hospitality and strong leadership abilities are essential.
- Other info: Enjoy a fun workplace with opportunities to innovate and make a difference.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Food & Beverage Team Leader role at The Address Glasgow.
Position: Food & Beverage Team Leader
Reporting to: F&B Manager
Responsible for: Ensure efficient and professional operation and customer service in accordance with company standards.
Key Duties Of The Role Include:
- To implement the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility, including customer complaints and compliments.
- To be aware of budgeted and actual departmental targets.
- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
- To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
- To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail.
- To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
- To maximise opportunities for departmental sales and profit and other related targets.
- Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget, including the planning, implementation and review of promotions.
- To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of management.
- Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
- To actively upsell throughout all aspects of customer service and train team to do so.
- At all times conduct yourself in a professional and courteous manner.
- Ensure customer satisfaction throughout their dining experience with us.
- Manager to be informed of special requirements or difficulties.
- Ensure dining areas are maintained within cleaning schedules.
- To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the hotel’s customer relation policy.
- To communicate hotel services to guests as required.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming.
Please note that the above job specification is not exhaustive and is subject to change as the business demands. Above list of requirements although mandatory is not exhaustive, reasonable flexibility will be required within your role.
Food & Beverage Team Leader in Glasgow employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle complaints or upselling opportunities. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Food & Beverage Team Leader in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share specific examples of how you've gone above and beyond to make customers happy – it really helps us see your enthusiasm!
Be Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without waffling on – we want to see what makes you a great fit for the Food & Beverage Team Leader role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experiences align with our key duties, like implementing SOPs or managing team performance. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at The Address Glasgow
✨Know Your SOPs
Familiarise yourself with standard operating procedures (SOPs) related to food and beverage service. Be ready to discuss how you would implement these in your role, ensuring superior customer service and operational efficiency.
✨Customer Feedback is Key
Prepare examples of how you've acted on customer feedback in previous roles. This could include handling complaints or implementing changes based on compliments. Show that you value customer satisfaction and are proactive in improving service.
✨Budget Awareness
Understand the basics of budget management in a food and beverage context. Be prepared to discuss how you would monitor payroll costs and departmental operating costs while still achieving sales targets.
✨Team Leadership Skills
Think about your leadership style and how you can motivate a team. Be ready to share specific instances where you've trained team members or improved their sales focus, as this will demonstrate your capability to lead effectively.
