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- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences.
- Company: Join a dynamic hospitality group known for its commitment to excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Why this job: Shape memorable dining experiences and develop your leadership skills in a fun environment.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Be part of a supportive team that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Reporting To: General Manager
Responsible For: Ensure efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of food and beverage team.
Main Duties:
- To assist in the implementation of the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility, including customer complaints and compliments.
- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
- To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail, including ensuring shift controls and procedures are adhered to.
- To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
- Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed targets.
- To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of senior manager.
- Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
- To actively upsell throughout all aspects of customer service and train team to do so.
- At all times conduct yourself in a professional and courteous manner.
- Ensure customer satisfaction throughout their dining experience with us.
- Ensure dining areas are maintained within cleaning schedules.
- To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the company’s customer relation policy.
- To communicate company’s services to guests as required.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming.
Food and Beverage Manager in Glasgow employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food and beverage industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in managing teams or delivering top-notch customer service, make sure to highlight that in conversations. Share specific examples of how you’ve improved operations or boosted customer satisfaction in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out to companies you admire and express your interest in working with them. A well-timed email can set you apart from the crowd and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you’re serious about joining our team. So, don’t hesitate – get your application in today!
We think you need these skills to ace Food and Beverage Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Food & Beverage: When writing your application, let your love for food and beverage shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see how you connect with our mission at The Address Collective.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your experience in managing teams, customer service, and any specific skills that align with the role of Food & Beverage Manager. This shows us you’ve done your homework!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your application well. This reflects the standards we uphold at The Address Collective.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Address Glasgow
✨Know Your SOPs
Familiarise yourself with standard operating procedures (SOPs) relevant to food and beverage service. Be ready to discuss how you would implement these in a real-world scenario, showcasing your understanding of maintaining high customer service standards.
✨Customer Feedback is Key
Prepare examples of how you've handled customer feedback in the past, both positive and negative. This will demonstrate your ability to act on feedback and improve service, which is crucial for the role.
✨Showcase Your Team Management Skills
Think about your experience in supervising teams and managing rotas. Be prepared to share specific instances where you successfully led a team, maintained morale, and ensured efficient operations.
✨Upselling Techniques
Brush up on upselling strategies and be ready to discuss how you would train your team to enhance sales. Providing concrete examples of successful upselling in your previous roles can really set you apart.