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- Tasks: Provide exceptional service to guests and ensure their needs are met with a smile.
- Company: Luxury hotel known for its outstanding guest experience and team spirit.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
The predicted salary is between 25000 - 30000 £ per year.
Take care of all Address guests and coordinate with all concerned departments to fulfil guest needs and requests. Ensure all guests are greeted at the property on arrival, and that luggage assistance is provided. Liaise with the front office, escort all Address guests to their room/suite, and provide hotel information in accordance with standard operating procedures. Conduct the in-room check-in process in a professional and efficient manner.
Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities and equipment. Fully aware of operating procedures for all electrical and electronic equipment in the guest room. Fully aware of the Room Service, Parlor and North menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability. Keeps concerned departments informed about the guest's allergies and food preferences. Update the hotel software with guest preferences, likes and dislikes in the guest profile section.
Follows all the guests' needs until they are completed to the total guest satisfaction. Takes care of the guest's requests and liaises with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests, etc. Checks in with guests to ensure satisfaction with each food course and/or beverages. Informs the housekeeping department of the time desired for the daily cleaning and turn-down service as appropriate. Serves the guests in a calm, discreet and courteous manner, respecting timing standards.
Supports the other departments, such as Front Desk, Housekeeping and Room service with their duties. Picks up trays and cleans tables as needed to ensure a clean dining area. Maintain cleanliness of work areas throughout the day. Performs all his/her duties with a sense of priority and dedication. Hosts and welcomes all guests in a gracious and polite manner, and can hold a conversation with the guest in a natural and spontaneous manner.
Carries out checkout in an efficient manner, offering luggage assistance and transportation. Wishes a fond farewell to the guest at the time of departure. To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Adhere to the company's Code of Conduct. To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc. All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to. To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
Butler in Glasgow employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your interview skills! Role-play with a friend or family member, focusing on common but tricky questions. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your charm and warmth shine through. Remember, they’re looking for someone who fits into their team as much as they are for skills.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Butler in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role of a Butler.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for in a Butler. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Address Glasgow
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of a Butler. Familiarise yourself with the hotel’s services, room types, and amenities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Guest Interaction Skills
Since the role involves a lot of guest interaction, practice how you would greet guests and handle their requests. Role-playing with a friend can help you feel more comfortable and natural during the actual interview.
✨Showcase Your Attention to Detail
As a Butler, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you went above and beyond for a guest or ensured everything was perfect. This will demonstrate your dedication to guest satisfaction.
✨Dress to Impress
First impressions matter! Arrive at the interview in a clean, professional outfit that reflects the grooming standards of the hotel. This shows that you take the role seriously and understand the importance of presentation in hospitality.