At a Glance
- Tasks: Ensure rooms and public areas are cleaned to 4* standards and maintain hygiene.
- Company: Join a vibrant hotel team focused on guest satisfaction and high standards.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Great opportunity for personal growth and teamwork in a lively setting.
- Why this job: Be part of a dynamic environment where your efforts directly enhance guest experiences.
- Qualifications: Attention to detail and a passion for cleanliness are essential.
The predicted salary is between 20000 - 25000 € per year.
Responsible for ensuring agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen.
Key Duties Of The Role Include:
- Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment.
- Ensure stocks of bathroom and bedroom items are replenished to correct standards.
- Ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
- Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
- Ensure any guest property left behind is passed to Accommodation Manager for lost property.
- Alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
- Maximise the use of all resources and ensure the lowest cost levels.
- Report any maintenance issues to the supervisor/manager promptly.
- Liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
- Inform your supervisor of room status on an ongoing basis once rooms have been checked.
- Actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
- Carry out the hotel’s customer relation policy.
- Communicate hotel services to guests.
- Receive customer complaints courteously and sympathetically and report to your manager immediately.
- Arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
- Ensure the highest standards in personal hygiene and grooming.
- Report DND or No Service every day.
- Keep corridors free from debris at all times.
- Be responsible for key cards in your possession.
- Report all accidents to the Manager on Duty.
- Comply at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Accommodation Assistant in Glasgow employer: The Address Glasgow
As an Accommodation Assistant at our esteemed hotel, you will be part of a dynamic team dedicated to maintaining the highest standards of cleanliness and guest satisfaction. We pride ourselves on fostering a supportive work culture that encourages personal growth through ongoing training and development opportunities, all while enjoying the vibrant atmosphere of our location. Join us to experience a rewarding career where your contributions are valued and recognised in a 4-star environment.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around cleanliness and customer service.
✨Tip Number 3
Dress to impress! Make sure you arrive in a clean, professional outfit that reflects the hotel's standards. First impressions matter, so show them you take pride in your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Accommodation Assistant in Glasgow
Some tips for your application 🫡
Show Your Attention to Detail:When writing your application, make sure to highlight your attention to detail. Mention any experience you have in maintaining cleanliness and hygiene standards, as this is key for the Accommodation Assistant role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities, especially those that relate to cleaning and maintenance. We want to see how you can fit into our team!
Highlight Teamwork Skills:Since you'll be working closely with other staff members, emphasise your ability to work well in a team. Share examples of how you've collaborated with others to achieve common goals, particularly in a hospitality setting.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Address Glasgow
✨Know the Standards
Familiarise yourself with the 4* standards mentioned in the job description. Be ready to discuss how you would ensure that rooms and public areas meet these standards, especially regarding maintenance and hygiene.
✨Show Your Attention to Detail
Prepare examples from your past experiences where you demonstrated a keen eye for detail. Whether it’s ensuring cleanliness or managing supplies, be specific about how you maintained high standards.
✨Communicate Effectively
Practice how you would communicate with guests and team members. Think of scenarios where you handled complaints or collaborated with colleagues, as effective communication is key in this role.
✨Dress the Part
Arrive in a clean, professional outfit that reflects the grooming standards of the hotel. This shows that you take the role seriously and understand the importance of personal presentation in hospitality.
