At a Glance
- Tasks: Manage Food & Beverage outlets, ensuring top-notch service and team performance.
- Company: The Address Hotel Glasgow is a luxury hotel known for its exceptional hospitality.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Opportunity to be involved in menu creation and special events.
- Why this job: Join a vibrant team, enhance your skills, and make a real impact on guest experiences.
- Qualifications: No specific qualifications required; passion for hospitality and teamwork is essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Assistant Restaurant Manager
Reporting To: Restaurant Manager / Duty Manager
Role Purpose: Responsible for ensuring the efficient, professional operation and delivery of customer service in line with company standards. Supervising all aspects of service delivery, food and beverage teams, and stock procedures to maintain high operational and service standards.
Key Responsibilities
- Implement consistent delivery of superior customer service through the development and execution of SOPs (Standard Operating Procedures)
- Ensure the department creates a professional impression for customers and team members
- Act on customer feedback, including complaints and compliments, within areas of responsibility
- Maintain awareness of budgeted and actual departmental targets
- Supervise daily departmental operations to ensure effective performance and consistent brand standards
- Ensure shift controls and operational procedures are adhered to
- Maintain full knowledge of hotel facilities, services, and amenities
- Ensure compliance with statutory and company requirements, including:
- Health and Safety
- Food Safety
- Risk Assessments
- Licensing Laws
- Disability legislation
- Employment legislation
- Maximise opportunities for departmental sales, profit, and performance targets
- Assist in the planning, implementation, and review of promotional activities
- Suggest and develop new promotional opportunities to exceed budgeted sales
- Ensure team members remain sales-focused and receive ongoing training
- Maintain accurate training records and submit them to management
- Maintain full knowledge of all food and beverage menus in cooperation with the Head Chef and kitchen team
- Ensure dining and public areas are maintained to high standards of cleanliness, comfort, and presentation
- Monitor operational performance through guest satisfaction systems and financial reporting
- Initiate corrective action when required
- Support the development and organisation of special events, promotions, and packages with operational departments
- Actively upsell throughout all customer interactions and train the team to do the same
- Maintain professional and courteous conduct at all times
- Ensure customer satisfaction throughout the dining experience
- Remain informed of guest special requirements or difficulties
- Ensure dining areas are maintained in line with cleaning schedules
- Read, understand, and comply with Health & Safety responsibilities and Staff Handbook
- Ensure HACCP procedures and cleaning schedules are completed daily
- Actively participate in training and performance improvement initiatives
- Implement the company’s customer relations policy
- Communicate company services to guests as required
- Arrive for duty in accordance with rosters, in full clean uniform, wearing name badge at all times
- Maintain the highest standards of personal hygiene and grooming in line with company policy
Compensation: Competitive salary
Assistant Food and Beverage Manager in Glasgow employer: The Address Glasgow
The Address Glasgow is an exceptional employer that prioritises a supportive work culture and the professional growth of its team members. With a strong commitment to maintaining high standards in food preparation and hygiene, employees benefit from comprehensive training opportunities and a collaborative environment that fosters creativity and excellence in culinary arts.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Food and Beverage Manager in Glasgow
✨Tip Number 1
Familiarise yourself with the Address Hotel Glasgow and its Food & Beverage outlets. Understanding their unique offerings and service style will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of the hotel, especially those in the Food & Beverage department. They can provide valuable insights into the company culture and expectations, which can be beneficial when you’re preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you successfully managed a team or improved service standards. This will highlight your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Be prepared to discuss how you would handle guest feedback and ensure high service standards. Think of specific examples from your past experience that demonstrate your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace Assistant Food and Beverage Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in food and beverage management. Include specific examples of how you've maintained high standards and managed teams in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hospitality industry. Mention your understanding of luxury service standards and how you can contribute to the Address Hotel Glasgow's reputation.
Highlight Relevant Skills:Emphasise skills such as team management, customer service excellence, and operational efficiency. Use keywords from the job description to align your application with what the hotel is looking for.
Showcase Flexibility and Adaptability:In your application, mention your willingness to work flexible hours and cover different roles as needed. This shows that you're a team player who can adapt to the dynamic environment of a hotel.
How to prepare for a job interview at The Address Glasgow
✨Know the Venue
Familiarise yourself with The Address Hotel Glasgow and its Food & Beverage outlets. Understand their menu offerings, service style, and any recent changes or events. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As an Assistant Food and Beverage Manager, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and maintain high standards.
✨Showcase Your Problem-Solving Abilities
Expect questions about handling guest feedback and resolving issues. Prepare specific examples where you've turned negative experiences into positive outcomes. This will demonstrate your commitment to guest satisfaction and your proactive approach.
✨Discuss Financial Acumen
Since the role involves managing budgets and costs, be ready to talk about your experience with financial management in previous roles. Discuss how you've contributed to achieving sales targets and maintaining cost control, particularly in food and beverage operations.
