Accommodation Manager

Outline of Position

Oversees all aspects of Hotel cleanliness and maintenance in
accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff.
Accountability for budgeting, planning, organising and directing all hotel
accommodation and laundry services.

Key Duties and Responsibilities

Operational

• Ensure the highest standards of cleanliness in all areas of the
  hotel, including rooms, public areas, back of house, staff areas and hotel
  exterior.
• Conduct rigorous checking systems and ensure the team is fully
  trained in all aspects of the housekeeping department.
• Liaise with the front office to coordinate the allocation of
  accommodation.
• Liaise with all other departments within the hotel if and when
  required.
• Manage staff rotas and supervisory cover for the housekeeping
  department.
• Oversee repairs and maintenance of rooms and public areas (Dining
  areas, Gym, etc.)
• Inspect the hotel daily to meet the highest hygiene, health, and
  safety regulations.
• Recruit and supervise a team of room attendants, linen porters and
  maintenance in cooperation with the HR department.
• Coordinate and arrange laundry and linen supplies. Manage all
  laundry operations.
• Manage hotel lost property as per company policy.
• Carry out duty management shifts as required.

Planning and
Organizing

• Ensure strict housekeeping SOPs are in place and continually
  updated and adhered to.
• Ensure all team members attend all training as required by
  the company.
• Ensure regular team and departmental meetings are held and
  that minutes of meetings are recorded, followed up and forwarded to the attention
  of the Hotel Manager.
• Control and analyse departmental costs continuously and
  implement corrective actions as required.
• Ensure adequate checklists and records are in place.
• Oversee the annual operating budget
  for the housekeeping department. Ensure oversight of key costs such as payroll,
  energy, stock and supplies.
• Ensure all working materials/equipment, areas, and signage
  are maintained in good condition. All faulty/damaged equipment and health and
  safety concerns are immediately reported.

Our
expectations of you:

• Interact and communicate with clients, guests and colleagues
  in a courteous, friendly and professional manner at all times.
• To be fully aware of all company policies and procedures.
• To ensure all staff in your department
  comply with hotel policy regarding uniform and personal hygiene.
• Be aware of the day’s business, both in
  room occupancy, special requirements and VIP needs.
• Be consistently well-groomed and professional in appearance
  and presentation at all times.
• Be innovative – develop and implement new ideas contributing
  to company success.
• Protect and
  promote the image of The Address Collective at all times
• Strive for
  excellence. Be a mentor for your team, and always lead by example.

Although mandatory,
the above list of requirements is not exhaustive. Reasonable flexibility will
be required within your role.