At a Glance
- Tasks: Ensure guest needs are met, conduct security checks, and manage night audits.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Dynamic night environment with a chance to develop your hospitality career.
- Why this job: Be the night hero, making guests feel safe and welcome while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
DEPARTMENT/LOCATION: Front of House
PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.
RESPONSIBLE TO: Duty Manager/Director of Operations
RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
MAIN DUTIES:
- To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
- Receive a full handover from the Daily Porters, Receptionists on duty, and Manager on duty.
- Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
- Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
- To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
- To deal with any guest enquiries/needs quickly and effectively.
- To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard.
- The kitchen and food preparation areas must be maintained in a clean manner.
- To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
- Ensure that any early breakfasts are delivered to the guest on time and to standard.
- To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
- To carry out cleaning as per the night cleaning schedule.
- Cleaning of public areas as assigned by management.
- Maintenance of Premier Lounge. Stock replenished as required.
- Reception desk and office cleaned.
- Ensure meeting rooms are refreshed and prepared.
- Cleaning of public bathroom areas.
- Ensure front areas of the hotel are tidy, cleared of debris and clean.
- If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
- To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
- Complete full report of night shift events in diary and handover any problems/incidents to Duty Manager, Receptionist, and Day Porter on duty prior to leaving.
- Additional and reasonable duties may be assigned as deemed appropriate by management.
Night Porter employer: The Address Collective
As a Night Porter at our esteemed hotel, you will be part of a dynamic team dedicated to providing exceptional service in a supportive and professional environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can advance your career while enjoying a work culture that values teamwork and respect. Located in a vibrant area, our hotel offers unique advantages such as flexible hours and the chance to engage with diverse guests, making every night an opportunity for meaningful interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Night Porter position.
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to explain why you're the perfect fit for the role. Highlight your experience with guest services and attention to detail.
✨Tip Number 3
Don’t forget to follow up! After meeting someone or applying, shoot them a quick message thanking them for their time and reiterating your interest in the Night Porter role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Be Professional:When writing your application, make sure to present yourself in a professional manner. Use clear language and check for any spelling or grammar mistakes. We want to see that you take pride in your work right from the start!
Show Your Enthusiasm:Let us know why you're excited about the Night Porter role! Share your passion for hospitality and how you can contribute to our team. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at The Address Collective
✨Dress to Impress
Make sure you arrive for your interview looking sharp and professional. A clean uniform and a well-groomed appearance will show that you take the role seriously and understand the importance of first impressions.
✨Know Your Stuff
Familiarise yourself with the responsibilities of a Night Porter. Be ready to discuss how you would handle guest queries, security checks, and any other duties mentioned in the job description. This shows that you’re proactive and genuinely interested in the position.
✨Demonstrate Your Communication Skills
As a Night Porter, you'll need to interact with guests and staff effectively. During the interview, practice clear and confident communication. Share examples of how you've successfully dealt with guest enquiries or resolved issues in the past.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
