At a Glance
- Tasks: Provide top-notch customer service and manage hotel operations during the night.
- Company: The Address Glasgow, a vibrant hotel with a focus on guest experience.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and engaging atmosphere.
- Why this job: Join a passionate team and enhance your hospitality skills while working nights.
- Qualifications: 1+ years in reception or admin, excellent communication, and multitasking skills.
The predicted salary is between 22000 - 26000 € per year.
The Address Glasgow are looking for an experienced Night Auditor to join our Front Office Team. You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
Main Duties
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Conduct a security check in the hotel and floor walk, ensuring that this is carried out in line with procedures or as determined by the activity & levels of business.
- Provide Beverage Service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift.
- Provide Room Service throughout the evening. Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure.
- Provide assistance with luggage to all guests who require this service.
- Check the meeting rooms scheduled are in order for any meetings scheduled for the next day. Clean and set up as required.
- Perform all reception tasks including check in, check out, night audit procedures and deal with any requests. Reception must always be attended.
- Recognise VIP and regular guests and ensure all the night team are also familiar with them. This applies to both in house guests and new arrivals.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- Provide the highest level of customer services consistently.
- Take reservations and respond to guests in a timely and professional manner.
- Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no‑shows in line with company policy.
- Allocate rooms to customers having viewed all relevant guest requests.
- Maximise in‑house selling whenever possible and maintain an awareness of all sales opportunities.
- Ensure that all monies are kept secure at all times.
- Comply with general cleaning duties as required by management during night shift.
- Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift.
- Ensure that all cash is dealt with in accordance with cash handling procedures.
Candidate
- Minimum of 1 years’ experience in a reception or administrative position.
- Excellent communication skills with a pleasant telephone manner.
- Confident in engaging with customers.
- Efficient, well organised and able to multi‑task effectively.
- Computer literate, preferably with HotSoft, or other similar hotel systems.
Skills Required
- Customer service
- Administration
- Reception
- Excellent Communication
Skills Preferred
- Hotel Operations
- Front Desk
- Guest relations
Night Auditor employer: The Address Collective
The Address Glasgow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Night Auditor, you will enjoy competitive benefits, opportunities for professional growth, and the chance to be part of a dedicated team committed to delivering outstanding customer service in a dynamic hotel environment. Located in the heart of Glasgow, our hotel provides a unique opportunity to engage with diverse guests while working in a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and articulate when discussing your experience and how it relates to the Night Auditor position.
✨Tip Number 3
Dress to impress! Make sure you show up for interviews looking sharp and professional. First impressions matter, especially in customer service roles like Night Auditor where appearance reflects the hotel's standards.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team at The Address Glasgow.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in reception or administrative roles. We want to see how your skills align with the Night Auditor position, so don’t hold back on sharing relevant examples!
Be Personable:Since customer service is key for us, let your personality shine through in your application. Use a friendly tone and show us that you’re confident in engaging with guests – it’ll make a great impression!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific duties from the Night Auditor role that excite you and how you can contribute to our team at The Address Glasgow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Address Collective
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Address Glasgow and its values. Research their customer service approach and any recent news about the hotel. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Dress to Impress
Arrive in a clean and presentable uniform, as this reflects the grooming policy they expect from their staff. Even if it’s an interview, dressing appropriately shows that you take the opportunity seriously and understand the importance of professionalism in hospitality.
✨Showcase Your Skills
Be ready to discuss your previous experience in reception or administrative roles. Highlight specific examples where you provided excellent customer service or handled difficult situations. This will demonstrate your ability to manage the responsibilities of a Night Auditor effectively.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how they measure success in the Night Auditor role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
