Housekeeping Manager

Housekeeping Manager

Reporting to the Hotel General Manager

Outline of Position

Oversees all aspects of Hotel cleanliness and maintenance in accordance with Company standards. Responsible for the day-to-day management of a housekeeping for all areas within the hotel. Accountability for budgeting, planning, organising and directing all hotel accommodation and laundry services.

Key Duties and Responsibilities (although not exhaustive)

• Operational
• Ensuring that accommodation is clean well maintained and attractively presented through devising and implementing rigorous checking systems.
• Liaising with front office, revenue and reservations to coordinate the allocation of accommodation.
• Planning staff rotas and covering management duty.
• Arranging repairs and maintenance of rooms and public areas (Dining areas, Meeting Rooms, Gym etc).
• Inspecting the accommodation to ensure that hygiene and health and safety regulations are met. Collaborate closely with the Maintenance Department to ensure rooms are always kept in pristine condition.
• Oversee the recruitment, training, and payroll management of the housekeeping team, ensuring a highly motivated and effective workforce alongside HR.
• Coordinating and arranging laundry and linen supplies. Managing all laundry operations while maintaining optimal efficiency and organisation.
• Carrying out duty management shifts as required.
• Planning and Organising
• To ensure that SOPs are in place for all departments and to ensure they are updated frequently and always adhered to.
• To ensure all team members attend all training as required by the company.
• To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for attention of General Manager.
• To control and analyse departmental costs on an ongoing basis and to implement corrective actions as required.
• Ensure adequate checklists and records are in place.
• Manage procurement of cleaning materials and supplies, ensuring stock levels are maintained within budget. Ensures successful performance and controlling key costs such as payroll, energy costs, stock supplies and supplies.
• To ensure all working materials/equipment, areas, signage are maintained in good condition. All faulty/damaged equipment and matters of health and safety concerns are immediately reported.
• General
• To interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
• To be fully aware of all company policies and procedures.
• To ensure all staff in your department comply with Hotel Policy regarding uniform and personal hygiene.
• To be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
• To be consistently well groomed and professional in appearance and presentation at all times.
• To be innovative – developing and implementing new ideas contributing to company success.
• To protect and promote the image of The Address Hotel Glasgow at all times, both in print and verbally.
• Manage conflict effectively.
• To log and record lost property.

Our expectations of you:

• Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
• To be fully aware of all company policies and procedures.
• To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
• Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
• Be consistently well-groomed and professional in appearance and presentation at all times.
• Be innovative – develop and implement new ideas contributing to company success.
• Always Protect and promote the image of The Address Collective
• Strive for excellence. Be a mentor for your team and always lead by example.
• Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.